January 2024 by Paul Williams
Excellent service, friendly staff always a pleasure to be met with a smile and a friendly face
December 2023 by Martin Ainsworth
My glasses broke today, popped in to see if they could help and what an amazing bunch of people. Glasses fixed and a new case in under 15 mins , thank you
November 2023 by Diane Pannell
very pleased with the whole process.
October 2023 by Pierre Coutet
All 3 persons i had contact with were very professional and competent on my first visit. The young lady who pretested my eye accuity, the optician who advised on my worsening cataract and the lady without whose advice i would have chosenbthe wrong frames for my needs.When i collected my specs, the lady adjusted the angle of the ear stalks for me until i was satisfied with the fit.Excellent and very competent service from all concerned
October 2023 by Steve Brown
We live in an age whereby people are far too quick to complain and yet slow at giving praise for fantastic customer service. Reaching 50 years of age and the realisation my eyesight not what it once was decided to visit Spec Savers in Rugeley. I found the whole experience extremely easy and enjoyable. The attention ALL the staff give customers is nothing short of first class and they make you feel so at ease, no pressure and 100% confident you are being looked after. Karen was wonderful and attentive when choosing the frames and Rany was professional and caring when collected my glasses. Both deserve much praise and thanks and not only a credit to Spec Savers but the profession also. Wonderful service from a very happy customer. Thank you.
September 2023 by Graham Bott
Great service thank you
August 2023 by Lisa Smith
I was referred by my doctors and despite being quite concerned, I was met with friendly knowledgeable staff who reassured me and put me at ease. The optometrist was extremely thorough and took the time to listen to my concerns and answer my questions with patience and understanding. I would not hesitate to return if needed and will now be using Rugeley for all future eye tests. Thank you!
August 2023 by Jack Jasper
I went in today with my daughter whois 15 for a pre booked eye test , everything was all ok apart from 1 thing , I am a slightly older parent (60) when we were doing the paperwork the assistant ask if i was the grandparent which i found very insulting to be honest , so i feel the staff could do with some training to be a bit more tactful if they are not sure and ask either things like ( and what is your relationship) or words to that effect.To be honest i will not be using this branch again because of this
August 2023 by Holly Dixon
Poor customer service. Glasses have been faulty twice with the hinge screw coming out causing a scratch to the right lense. First time was fixed, second time I knew this was a long term issue and the hinge is broken. But they refuse to replace them and tried patching it up again.Poor quality products on offer and will be going else where to get value for money.
July 2023 by Peter Harrison
Very helpful + they take old specs to recycle
July 2023 by Michael Hill
Shreena was very patient and so helpful was an excellent I would recommend excellent
July 2023 by Jacqueline Leech
I received very good service from staff. Helped me pick my glasses also prices very reasonable.
June 2023 by Donna Edkins
My husband and I visited the Specsavers store in Rugeley this morning because my husband had his first eye test appointment. We received a lovely welcome as we entered the store. All the staff were very happy and helpful. The member of staff called Karen was amazing from start to finish. Karen made us feel at ease straight away and explained everything to us with it being my husbands first visit. My husband then had his digital retinal photography by a member of staff called Rosie, who was very nice and helpful.My husband had his eye test by a member of staff called Indy B, who was also very nice, professional and helpful.Karen helped my husband when he was choosing the glasses he wanted, she offered us a little basket so my husband could pick all the glasses he liked and then when he had finished looking he could pick his favourite ones. It was the little extras like that which made the experience so effortless and stress free. All the staff are wonderful and very professional, especially Karen. My husband came away very happy with the service he received and his new glasses that he can't wait to pick up in a few weeks time. Highly recommend Specsavers in Rugeley. ?
March 2023 by John Greener
Booked online and was seen quickly on the day of my appointment. The optician was really good and explained everything for me.
February 2023 by David Allen
Took 96 year old to visit audiologist. Service was quick and sympathetic. The visit resulted in NHS supplied heating aid.The audiologist was very efficient and professional.
