March 2024 by Ian Butcher
Great service, best estate agent in Rugeley
January 2024 by Karen mann
Excellent service. Kept informed every step of the way through our house purchase.
January 2024 by Vincent Dambudzo
Really pleased with the experience and customer service we received from Chase Owl.Monique and team were really amazing. As first time buyers, we had a lot anxieties around how best to navigate the whole process.For us, great customer service was THE Deciding Factor us.I remember making my first telephone call to Monique to enquire about one of the their properties,whilst I was on a work MS teams call(forgot to mute myself??)? ..Trying to multitask!!We found Monique very knowledgeable and responsive with all aspects of communication.We did not feel pressured to do anything,instead Monique went with pace.Anything we were not sure of,she was available to answer any queries no matter how small.Was able to introduce us to a local mortgage broker (Your Mortgage Solutions) and Muve solicitors.We pleased to say we were able to collect keys to our new home on November 24 and moved in on the same day.So thank you to Chase Owl,Your Mortgage Solutions and Muve,for making our first home purchase possible and helping us to make this happen??
October 2023 by Darryl Humphreys
Excellent service. Highly recommended. Sold my parents property.
July 2023 by Andy Green
If you do not want to be massively let down do NOT use this unprofessional estate agent.Going back to February '22, we had an offer accepted by Monique from chase owl estates, mortgage in principle and proof of deposit in place.We were asked if we'd like to use their in-house mortgage advisor Andrew Little (another poor experience). In our naivety, we agreed and little to our knowledge, he assumed we couldn't afford this property (even though we already had a mortgage in principle plus proof of deposit) and must have fed this back to Monique.We found out we lost the property, not from chase owl estates but from a family member who noticed the property was no longer listed "Sold STC" on Rightmove. We was in the final underwriting stages with Natwest and we are so fortunate we didn't pay for the searches or any other fees as this would have really made it even more bitter.When I called Monique, she repetitively put the phone down on me and simply would not explain herself why we wasn't told directly. It's one thing cancelling the offer after it's been accepted but to not even inform us was completely out of order.Anyways, thanks Chase Owl, because of your incompetence, we've ended up moving to the same area, almost identical property which we prefer and we had 0 issues with getting a mortgage.Please AVOID this estate agent. The emotional damage done by Monique took a long time to repair and to regain confidence in estate agents. Not to be trusted.In my experience, I will never trust or use this estate agent again.
March 2023 by Natalie O?Hara
We had the pleasure of purchasing a property, through Chase Owl last year and honestly, could not of had an easier experience.Monique was our contact and she made all the difference. Could not of been happier with the communication especially and the genuineness of wanting the whole thing to be a positive experience.I'd of given six stars if I could as I felt Monique went above and beyond, from start to completion ????????????
February 2023 by Clare Broderick
Monique is very knowledgeable and experienced. She works tirelessly to ensure a sale and purchase reaches completion. She is never flustered, and quickly resolves issues to reduce stress at every stage of the process.
February 2023 by Terri Yates
Service from both Monique and Demi is amazing, I have purchased twice through this estate agents after a number of failed attempts with other agents in the area. Both are ready and on hand to answer any queries or concerns, and if they are unable to answer straight away they always come back as soon as they possibly can. I work long hours and away from Rugeley, so booking viewings isn't the easiest of tasks but Demi has always stayed a few minutes late for me to get back into town. They are upfront and honest about all of the properties they market, so there isn't any surprises down the line, you get exactly what they sell you!
February 2023 by Bev King
Chase Owl Estates are by far the best local estate agents that I have used. I have sold a couple of properties and more recently my late fathers house. Selling a house is a stressful experience however Monique and Demi go above and beyond. Both are highly professional and deliver exactly what they promise. Always on hand to respond to any queries and liaise with 3rd parties promptly. If you are serious about selling or buying a property in the Rugeley area, Chase Owl Estates come highly recommended ??????????
February 2023 by Chloe Ward
Chase Owl were fantastic in helping us feel at ease and reducing our stress levels during the process of our house purchase. The staff are really helpful and extremely friendly and we can?t thank them enough for being there with us on this journey. We would definitely recommend them to family/friends.
February 2023 by Sarah Hodgson
Our family have used Chase Owl on multiple occasions over the last few years & would recommend their services to anyone selling it buying a home. Monique?s cheery personality helps defuse the stress & hassle involved in the whole home change journey xChase owl is our families go to estate agent to be recommended 100%
January 2023 by Lezanne slater
Monique and her staff are professional, and from start to finish were amazing. Their personal touch with the viewings and being kept up to date is refreshing x well done xx
January 2023 by Helen Parton
Every step was excellent throughout the process, from the first contact to the end of the process. The fee was fair and communication easy and pleasant. I will be recommending Chase Owl with great pleasure.
January 2023 by Julie Wain
Monique was down to earth and friendly. Very approachable and nothing was too much trouble for her. Wouldn't hesitate in recommending her
January 2023 by Jen Kirby
Great service from Owl Estates. Everything Monique promised, she delivered. Our house sold in days & went on to complete, in no small part due to the good communication and valuable, realistic advice from Owl. Thank you Monique.
