September 2023 by The Randomer
Ordered certain items specifically because they all said "Collect Today", as I am away tomorrow, but the confirmation email tells me I can't collect until 9am tomorrow. I called Customer Services and they said the store has none of the items and that a refund will take 5 days.
June 2023 by Peter Hassett
This Rugeley store is the best because it?s staff are the best, been going here for a long time and without doubt the staff are polite, helpful and make me glad I went to this store, WELL DONE AND THANKS
December 2022 by T Roberts (Tay)
Impossible to leave feedback anywhere else so it's going here. Placed an order that said would be available to collect right away. As soon as payment was processed this changed to 4days time for collection. And of course they can't transfer the order to a store that has stock even if it means me traveling further. So now it's a 15 day wait for a refund and I've had to pay out again to get the item somewhere else. There really needs to be an expedited refunds process for situations like this were the business is at fault! Also the automated service on the phone lines is terrible, it took me 5 attempts to get through to a person!
December 2022 by Dincan Tomlinson
Small store with relatively little stock compared to virtually all other Argos stores. Probably just about acceptable / suitable for a small ex-coal mining village such as Rugeley, if you accept minimal standards, but not much good for anyone else other than the nearby locals. Extreme reluctance to refund anything that is faulty and needs returning regardless of warranties !! Staff quite surly, if not entertaining.
October 2022 by Bryan Powell
Sound really helpful team. Very friendly and welcoming even when you return a product that doesn't work or has failed during the guarantee period.
October 2022 by Anne Bagshaw
Looked online, product in stock. Clean and tidy store, easy to pay, no issues
October 2022 by Kenneth Holyoake
Very useful for most things
October 2022 by Ann Quinn
Very good staff were friendly and very helpfull
August 2022 by Sandie Stevenson
Fantastic, helpful kind team at Rugeley Argos, nothing to much trouble ,and even though computers were playing up,they Special mention of Fiona who carried my purchase to my home near,by and refused any thanks by way of a tip.persevered to help me.
July 2022 by J
Absolutely Awful service of Tanya!! Who ever put this woman as customer service representative for your company also need there heads looking at!!I work in retail myself and I have never come across such an inexperienced customer service representative for a big brand company.I suggest she has a one ro one with your learning and development department as soon as possible before these reveiws start to get out of hand and this should not happen due to one member of staff that is clearly in the wrong role.
May 2022 by Caroline Kane
Awful kids saved for a month for a scooter and went to buy one. When they purchased it the box was all taped up with cellotape. Box got ripped as it was excessive tape. When they got inside it was too small. The instructions were ripped so clearly a previous return. They tried to return and the manager refused and stated "they should have asked me to open it carefuly." who goes back to shop to ask to open. It wouldn't have ripped without the excessive tape!!! When I complained to argos there answer try another store. They have cctv discusting they gave out a second hand product and refused return.
November 2021 by Eric Sadley
Wednesday 3th November (10.50am)Picked up a Computer Printer today using Click & Collect, must say the service was excellent. The staff were really friendly and helpful.
November 2021 by Jon R
Absolutely Awful service of Tanya!! Who ever put this woman as customer service representative for your company also need there heads looking at!!I work in retail myself and I have never come across such an inexperienced customer service representative for a big brand company.I suggest she has a one ro one with your learning and development department as soon as possible before these reveiws start to get out of hand and this should not happen due to one member of staff that is clearly in the wrong role.
October 2021 by Jon Rainey
Absolutely Awful service of Tanya!! Who ever put this woman as customer service representative for your company also need there heads looking at!!I work in retail myself and I have never come across such an inexperienced customer service representative for a big brand company.I suggest she has a one ro one with your learning and development department as soon as possible before these reveiws start to get out of hand and this should not happen due to one member of staff that is clearly in the wrong role.
July 2021 by Darrell Brighton
Always good prices and very fortunate to have this store close to where I live. Select on line, pay and collect. No messing pure convenience.
