January 2024 by AWJ Automotive
Great service as always. Thanks all!!
January 2024 by nick clowes
Over the Christmas period I visited Specsavers in Newcastle Under Lyme. Amy Belfield, an exemplary optician at Specsavers, demonstrated unparalleled expertise and care in providing top-notch eye care services. With a keen eye for detail, Amy ensures precise prescriptions and personalized fittings, earning her a stellar reputation among customers. I was particularly impressed by the way she managed my daughter?s feelings at 11 years of age, she was told that she had to wear glasses ? my daughter was upset and Amy highlighted incredible care and compassion to her when she learned she needed glasses. Grateful for her kindnessWorking alongside Amy is Adele, an outstanding Frame Specialist / Dispenser. Adele's warm and friendly demeanor creates a welcoming atmosphere, putting customers at ease. Her exceptional communication skills make navigating frame selections and the fitment processes seamless.Together, Amy and Adele form a dynamic duo, dedicated to delivering exceptional service at Specsavers. Their commitment to excellence fosters customer satisfaction, making the eyecare experience truly remarkable.I thank you both for your excellent work ??..
December 2023 by Swoop
Really great options who are willing to go the extra mile weather answering any questions you have or finding the ideal lenses and glasses for you.
December 2023 by Stephen Palmer
After 6 return visits to Specsavers, due to Lens&Frame issues, I'm satisfied with my Glasses thank you.
December 2023 by Sheila Parkinson
Excellent eye test had to change frames as had an allergy to them no trouble they changed them very satisfied with all assistants who helped to get right frames
November 2023 by douglas davis
excellent service very friendly and most of all very professional especially Simran and Adele
November 2023 by Cheryll Bulalacao
Very good service. Staff friendly and helpful..
November 2023 by ANDY TOOTH
Amy Belfield is incredible I have recommended all my family use Specsavers Newcastle under. Lyme
November 2023 by J
Service good. Only bug bare is having to pay additional for OCT scan which can detect issues upto 4 years early. If you don?t have this or pay for it does it mean the optician is happy for you to walk out with a potential eye issue? Duty of care is poor in that respect. Not the best.
November 2023 by Russell Mander
As always the staff are all attentive and know what they are doing and are always looking to be of service to you
November 2023 by Simon Turner
All the staff were friendly and professional, service was good. But the space and the customer experience was bewildering, they usher you from waiting area to waiting area in some kind of conveyor belt of different staff, which I'm sure is very optimal in terms of waiting times but felt very impersonal. Again I should emphasise this is nothing to do with the staff, who were great, just the design of the shop and the customer flow.I think this was partly as it was a busy Saturday morning, so perhaps you may have a better experience when it's quiet.
November 2023 by Dee Dee
I have been a customer of Specsavers for many years but honestly I?ve never received such outstanding service in any other store. My visit couldn?t have been improved in any areas and I am simply in love with my nee glasses.
October 2023 by neil shardlow
I was a loyal customer for about 16 years but when I really needed them they didn't want to know so I am no longer a customer.
October 2023 by Parzival 123
I have not used specsavers for my glasses in the past. But the cost and choice at the store was very good and I will use them again in the future.
October 2023 by Luke Burton
Excellent service, I was only in there for just under an hour.
