March 2024 by Drew Taylor
Absolutely terrible customer service. I?m having to go out of my way to receive an expensive import item but they are just keeping it on hold and not doing anything about it feels like smacking your head against a brick wall as no one knows what they are doing
February 2024 by Kornflake C
First time using them. Received a text to advise that package would arrive on Monday, I worked from home that day to ensure that I was available for delivery. Package didn't come, fair enough, delays can happen. I won't complain over that.However, I was not able to work remotely on the Tuesday. I tried to reschedule for Wednesday but there was no option to do so until after delivery. Can't reschedule, can't leave instructions for delivery or anything. I obviously missed the delivery and received a card noting pickup from post office. Fair enough, I can't walk back home with a 10kg package though and don't have transport. So attempted to reschedule. Earliest availability is Friday (noting it's Tuesday now), when again, I'm not home. Or I can pay £12 for Saturday delivery? So just because they don't provide an option to leave instructions or reschedule, I now have to wait a week for my package to be delivered.
February 2024 by Yuli Alicia Giuliano
I spend so very long time they have a wrong address for me and I send my phone number, I send a correct address send parcel number and there is no response and how can I send photos??? I think they get our money, and that is it This is a scum
January 2024 by Robert Stone
Absolutely appalling service. As a business customer our parcel was despatched on the 5/1/24 today12/1/24 we are told it was sent to the wrong depot in Essex. Customer service were totally unhelpful. Will not use PF again.
December 2023 by Craig Rolinson (Brolly)
Push for extra compensation fees .... never pay out when they damage goods .... i expected better service for extra cost .. no different than Evri... con artists
December 2023 by Andrew Day
Package was delayed by 1 day, not going to complain because not only is it that time of year, but they also messaged me first thing to inform of the delay and when it would be delivered, this was a small inconvenience but I didn't have to make any calls, get some speal from customer service or false promises, least I knew where I was and what was happening so thank you
December 2023 by Ben Morris
Ordered a parcel from b and q was supposed to be delivered by parcel force my parcel never came I have emailed customer service and had no response. Will not use again.
November 2023 by Paul Hurst
Visited with work, only dropped and picked up trailors.
November 2023 by Martin Oakes
On two occasions, they have made a poor attempt to deliver, saying no one was in and we left a card.On both occasions, someone was in, no card was left and the cctv clearly shows that no one attempted to deliver.Therefore I have to decide if the driver is a liar or incompetent to use what3words......
November 2023 by Alan Babb
Try your luck with another company high chance your goods will be stolen
November 2023 by Carl Garner
Dreadful service and complete liars!! They said they?d tried 3 times to deliver my libre freestyle sensor for my type 1 diabetes but never even came close to my address, and now it says on their website that it?s sat at the depot for redelivery (god knows where too?) please do not use these absolute clowns!!!!
October 2023 by John
Normal service,not quite easy to find them the first time, but overall ok. Not much space and small car park, not really convenient.
October 2023 by Dave Carlisle
A very poor experience of arranging a delivery - had to go and collect the item in the end. Apart from Dan at the depot, who was an authentic and genuinely helpful person, it would've got zero stars. Much more training and HONESTY about difficulties required.
October 2023 by Bateman Collins
Do not use unless desperate. Their security measures can be side stepped by a child.
October 2023 by Sue Mellor
The worse delivery company out. Still waiting for my parcel despite 6 phone calls. Very disappointing??
