September 2023 by Darren Hames
Nightmare experience - noticed on my bank statement charged twice 2 X £150. 20p (11th sept purchase date). Went into store today (21st sept). Got the panic vibe from staff. Checks made/calls made. Then the question I knew was coming : "do you have your receipt". "No I do not, I have the transactions on my online banking": but this means nothing apparently. Top it off they could not find the sale on their systems. I could have just screamed. So I sent information to my bank. Let's see what happens. On the day of the purchase card reader battery was dead, this sent the lad serving into a panic (wide eyed bunny in car headlights time). Plenty of two and frow, between main card reader and till. I wish I had gone with gut feeling staff was out of his depth and manager not much better. If you run into tall lanky youth ask for another staff member or double check transaction AND DON'T FORGET..............KEEP YOUR RECEIPT.........it's the only piece of paper that shows the truth. Forget your bank account means nothing........well to a scamming retailer.
June 2023 by Paige Morgan
Love this place! Staff are friendly and always happy to help. Especially Abi 10/10 would recommend
January 2023 by vasif vasi
I had visited the JD store yesterday with my friend. We were looking for some nice T shirts.When I was searching for t-shirts, I saw two female staffs standing near me started laughing at me and Started commenting. It felt so bad and we left the shop immediately.
October 2022 by shaun sargeant
Oh man lol, i walked in to this place on my lunch hour 2 days in a row.. I was serious bcuz my partners birthday really soon i needed help..Both times i walked around but nobody helped, the young girls were at the back watchin the young guy flex his muscles.. Even he wasembarrassed whenjen saw me holding the 1 trainer for my partners birthday today in the air.. I bought the trainers at very expensive price because i could not get anywhere else and that is the only reason...The service is really shocking.. ?The customer service is so sad now, it seems to be everywhere.
October 2022 by Sara Paul
My order was delayed so spoke to Mohammed at JD sport customer service and he was very helpful! Managed to sort it with a refund?
August 2022 by Varga Zamfir
The horrible staff ,I go to ask for a refund just 10 minutes ago and the staff was very rude they told me to come back end of the day because they haven't got any money, so I don't understand as a customer if I go to buy some stuff from JD can I go pay end of the day if I don't have any money ? They don't have any respect for the customer when they try to explain me they don't have any cash to refund me I told them as a customer this is not my problem and one guy say of Jesus I told him he don't have to speak in that way because this is not my problem they don't have cash . In the end I leave the shop very disappointed without refund so I have to go back end of the day .
July 2022 by Peter Gater
Went in to by a pair of trainers for my son asked for a size a tattooed lady spoke like miss trunchball to a member of staff ignoring me. The lad i spoke to said they dont have them in the size i wanted i asked could he get them in fir me he said no. I went on line whilst in store and they ad the size in and could deliver to store. Incompetent young staff.
July 2022 by Emma Woolley
Went in to buy 2 pairs of trainers for myself, I asked a member of staff to see if they had the right size and for me to try on, i waited 10mins and still no one came back to me. I then asked another member of staff and they never came back to me eithe. Plenty of staff, there loss at the end of the day.
December 2021 by Jack Beckett
Great stuff and great customer service every time.
October 2021 by Claire Howard
Oh called in earlier today as we parked at the back of the shop, we saw a male torso being thrown out so I asked in store if we could have yes sure it?s going to be thrown. We had a torso and legs oh boy me and son have had he best laugh ever, put leg out of window to wave at an ambulance passing they were in hysterics. We?ve named him Gordon and for now he?s in the car. He will soon to be dressed and put up for Halloween. Thanks JD xxx
September 2021 by Shellfin Fin
Plenty of staff but not helpful asked for shoe size and they walked off and never came back asked someone else they got them then walked off talking to each other ignored us we was there to buy 4 family members trainers but wouldn't give us time for 1 . Great selection poor service .
August 2021 by Rachel Underwood
Staff are great here always happy to help and polite
July 2021 by Sadie Trigg
I went to jd today and when we entered my daughter began to have a little episode due to a few problems she as dealing with loud noises a young girl that works here came over asked if we were ok saw my daughter was covering her hears saying to loud over and over this was a mix of the ac fan and the music so upon seen this I don?t even need to explain she went straight away and turned off the music and the fan may not seem a massive deal but to my daughter this stopped her from becoming very up set and we were able to carry on about our day without a massive melt down all thanks to this girl I didn?t catch her name she had glasses curly bobbed hair I don?t no if you will see this but thank you so much you made my day more for the fact you didn?t even wait for me to explain you just new thank you
September 2020 by Heidi Lomax
Popular shop selling designer clothes and trainers. Unfortunately my boys don?t get any extra wear for the expense (£130) so I remain unconvinced the trainers are best value for money but it could just be my lads.
September 2019 by donna flynn
Love this store. Friendly staff and always very helpful.
