September 2023 by mohammed waqaas
When banks like hsbc try tell you that no you can not withdraw more than £1000 of your own hard earned money and only when you persist you have to explain yourself for a larger withdrawal.
July 2023 by Paul Tomkinson
Excellent assistance. Very professional and knowledgeable.Once again the staff here have excelled for us. We cannot thank them enough.
June 2023 by Ian Mitchell
No local branches and only 2 cashiers working in Newcastle, covering a population area of 1.2 million. Ridiculous.
May 2023 by Liyan William Thomas
This is one of the best branches of HSBC I have come across.The customer obsession and maintaining the highest standards has always been their top priority.The staff is well mannered and break down all procedures in a simplified manner.Thank you! 5?? #highlyrecommended ??
January 2023 by Kristian Foster
None of the machines for paying cash in worked, no counter staff to process money into accounts either - like banks used to have. A bank that you cant put your money in! Pointless! Sort it out HSBC you absolute shambles
January 2023 by John Baldwin
Head office waste of time told me to go in branch after being on the phone for over 45 minutes
October 2022 by Rose Edwards
Used to be far better, used to be open on Saturdays too. Now it's closed on Saturdays which is no good for customers who work Monday to Friday. Even on the weekdays it has resorted to a meagre machine service and no counter service. Not all of us want to do impersonal banking via machines and online. Seriously thinking of switching banks.
October 2022 by Josh Davies
Opening no good for working people
February 2022 by s s
This company are DISGRACEFUL. They keep customers waiting for ages,in queues with no seats or coffee etc like other banks. No masks worn by staff. Staff are totally out in the open with no protective screens. Not worth half a star
August 2021 by Nader Adly
Ugly customer service and unprofessional employees. Do never go there, they complicate things and most of them are unaware. They just want you to leave. My daughter who is a student in UK went today to Barclays Bank and her first comment was: ?There a big difference between HSBC and Barclays?. If you are an individual not a business just don?t waste your time with HSBC!
August 2021 by Anthony Cope
I had a problem with my phone app . Not being very techno it was explained to me with great patience by Alison Sivell how to solve the problem . Thank you.
September 2020 by Grib Edge
A bunch of BankersYour online switching service is a complete waste of time!10 days on and still no account.I have just switched to Barclays and have a account in 15 minutes.Avoid!!
January 2020 by ISMAIL TORGUT
Worse customer service
September 2019 by Thomas Myles
Service was poor. After quite a long wait for the business queue I was told that they would not be able to help with any internet business banking and was fobbed off to the phone and computer and told the wrong section to call with a long wait time on the phone and eventually gave up and left. I will be moving banks.
September 2019 by Oliver Roddis
Utterly useless. For the second year in a row now I've had to take a student status letter in to prove I am a student. They never bothered to correctly update the system the first time. Furthermore, the woman serving was unbearably slow. She had two tasks. Change my account back to student from graduate, and give me a new secure key. It took over an hour and she didn't even provide me with what I asked for, instead seemed to do what she wanted to my account. Fuming.
