“just wanted to say how fantastic the staff are at this branch.I called yesterday(22/4/23) to return a car battery for my daughter's car,which I only bought 5 weeks ago,but it lost its charge and went completely flat due to being faulty.There was a queue of about 5-6 people before me,but within about 5 minutes,the two young ladies had served the customers very promptly and professionally.The lady who served me quickly checked the battery and confirmed it was faulty . Naively, I didn't have my paper invoice with me,just my order confirmation email from when I used the click and collect,thinking this would be proof.The lady pointed out that they can only do the exchange for another one covered by the 3 year warranty,with the invoice ref number.However,she kindly got me a replacement and advised me to contact the customer services department and also gave me their number.I did this,and spoke to a chap called Mark.R,who listened to my story and duly sent an email copy of my invoice for the battery,even staying on the phone to make sure I could check that I received his email.Absolutely brilliant service from all the staff at Stoke and at customer services.Thank you so much,and keep up the good work,kind regards,Dave Edwards”
Auto Body Parts
“just wanted to say how fantastic the staff are at this branch.I called yesterday(22/4/23) to return a car battery for my daughter's car,which I only bought 5 weeks ago,but it lost its charge and went completely flat due to being faulty.There was a queue of about 5-6 people before me,but within about 5 minutes,the two young ladies had served the customers very promptly and professionally.The lady who served me quickly checked the battery and confirmed it was faulty . Naively, I didn't have my paper invoice with me,just my order confirmation email from when I used the click and collect,thinking this would be proof.The lady pointed out that they can only do the exchange for another one covered by the 3 year warranty,with the invoice ref number.However,she kindly got me a replacement and advised me to contact the customer services department and also gave me their number.I did this,and spoke to a chap called Mark.R,who listened to my story and duly sent an email copy of my invoice for the battery,even staying on the phone to make sure I could check that I received his email.Absolutely brilliant service from all the staff at Stoke and at customer services.Thank you so much,and keep up the good work,kind regards,Dave Edwards”