March 2024 by Stephen King
Beware if you are thinking of placing an online order. I did not receive one of the items ordered, after many attempts to get in contact via phone, I eventually spoke with India, who assured me a replacement would be sent. 12 days later I called again, was told someone else would call me back, they did but said a 3rd person would call me, another manager and it would be sorted the same day without fail. I have still yet to speak with this other person or recieve the item I ordered and paid for. It is almost impossible to contact them via phone. I have been left with no choice but to contact my bank and flag this as fraudulent.
March 2024 by Kelly Gallimore
Went in for first time and salon was lovely staff really nice. Kirsty did a fantastic job of my hair thank you
March 2024 by Chloe Ellerton
Nicola J is the best - if you want the most perfect full head of highlights ever she is your girl!! I have been to her many times and she never ceases to amaze me! Perfection ?
February 2024 by Claire Everall
First time here and Becky did my brows lovely.So helpful ?
December 2023 by Sam Hardy
I wouldn?t go anywhere else! All of the staff are really warm and friendly. All pure experts at what they do, it has a wonderful relaxed vibe and you can have complete faith in their work. 11/10 ?
November 2023 by Petra Bryant
What a lush salon - dreamy pink decor and lovely staff. Indea does my hair (colour & blow dry) and is super sweet and skilled. Highly recommended ?.
September 2023 by Stacey Shieber
Really lovely staff. It was my first visit and it won't be my last
September 2023 by Aimee Harper
I have my hair done by Natasha and she always does a fantastic job. I had my hair dyed 2 weeks before my wedding and she did the best job, it was the exact colour I had in my head. Natasha also did my bridal hair and it could not have been anymore perfect. She also did 4 bridesmaids and 2 flower girls which all look great.Services: Bridal hair
August 2023 by Halia Holovatiuk
Love the service!!! Had my hair and makeup done for prom with Nicky and Kayne loved them sooo much
August 2023 by Esme
They blocked me on the booking system due to me rebooking frequently. I have always given plenty of notice, I am talking weeks in advance. Why have an option to reschedule if you hold it against the customer? I have poured in lots of money into this place with hair, aesthetics and nails. I have advised them that I have life commitments and sometimes things get in the way. I got a very rude message off Becky the brow girl, and the social media manager. Don't waste your time here I feel very disappointed with your salon.
August 2023 by Teri-Marie Milton
Unreliable. This is the 2nd time my appointment has been cancelled on the day. Really wouldn?t recommend. If a customer was to cancel on the day they would be charged full price so they shouldn?t do it themselves. The women wasn?t even apologetic. Luckily managed to get in at Studio Amour who were amazing!!
July 2023 by Amanda Conway
If I could leave 0 stars I would. We made two appointments for a prom package and trial. We did not have a good experience at the trial and cancelled the prom day booking using the app. We noticed that only the hair was showing on the app and called to confirm the cancellation. I was told if it wasnt on the app it wasnt booked and i was glad we were not going there anymore. However, it appears there are problems with the app or the way the booking was made by Rose Garden staff (we were told at the time of booking she was not usually on reception and to call back to check it was done properly, which we did), because today i received an automated reminder for the booking. I called and explained the problems we had had both with the booking and with the service and that we had cancelled everything on the app and confirmed by phone. The manager Samantha was extremely rude, interupting and arguing every issue with aggression. No apology at all for the bad service, booking issues etc and i was basically called a liar. It was all my fault they booked the package incorrectly and my fault it hadnt cancelled. I asked for the formal complaints proceedure and was refused. They are charging me £15 for late cancellation as that is out of the managers control and no one else i can speak to. The phone was then put down with a sing song 'thank you for calling'. Sadly that only leaves the option of a review to address the awfull service and rude aggressive manager.
June 2023 by adele clewes
I love everything about this salon! The nails are extraordinary! The hair is perfect with experts in different areas including curls! Staff are all super friendly and they seem to have everything all under one roof!!
April 2023 by Curstaidh-Louise Ferguson Marrow
I don't like being so negative because the customer service was lovely and they even repaired one of the broken nails a few days after it came off for free!... but its now 6 days after a full set of acrylic and only 2 nails are left. No damage to my nails either its like the acrylic never bonded. I'd have been better off with press ons. Very unfortunate and won't be back.Service: Manicure
March 2023 by Kate Cubley
The team are always friendly and I always feel pampered after my appointments. I particularly like that they chose to avoid parabens and SLS in their shampoo and conditioner.
