March 2024 by Mike Strilecki
Visited to buy an engagement ring , served by Fran , very helpful and polite , not pushy , pleasent manner and made the whole collection process very easy , took out insurance and was explained the pros and cons to this (no brainer really) got a text to advise when was ready and been and picked up today no issues , would use again and highly recommend, thank you Fran , Mike
March 2024 by Stephen Majer
Recently purchased a watch from ernest jones hanley, I've got to say that Adam was very professional in his approach, not over the top but very helpful, thanks Adam,Yes I would shop there again.Happy customerSteve
March 2024 by Pussinboots P
I visited the Hanley branch of Ernest Jones today and the store Manager was very helpful, knowledgable and professional and would highly recommend the branch to anyone. Thank you again for your help.
March 2024 by Josh Thompstone
Being here a few times the all the staff are always welcoming and helpful.
March 2024 by Harry Brookhouse
Want to say a big thank you to Jane today for her fantastic support with our wedding ring that needed resizing. You are a superstar and made us feel so welcome
February 2024 by Daniel Barrow
Adam really helped me and my partner when making a purchase. We visited before Christmas and again today, and on both occasions, I was really impressed with Adam?s product knowledge and willingness to help. He is clearly passionate about his job and is a real asset to the company
February 2024 by Carey Matthews
I purchased a bridal ring set today and Adam was very helpful and knowledgeable would definitely recommend this store and the manager Jane was lovely to
February 2024 by joseph allen
Super helpful! I dropped and asked if they offered a jewellery cleaning service. They did and cleaned my wife?s engagement and wedding ring FOC.
January 2024 by Laura Devine
Me and my partner have just came into here to get our fingers sized up and Jane/Jayne was so friendly and helpful! Made me and my partner feel very comfortable as soon as she walked in. This lady is a credit to your store and her customer service is amazing.
January 2024 by Julie Mcmain
Excellent service received from Adam. He was so knowledgeable and helpful on the watch we purchased ??
December 2023 by John Egginton
Went in for a watch, wow what a guy Adam is, he spend the time with us and his knowledge of the watches were brilliant. This made the selection a lot easier and with that kind of service we did not have to visit any other shops. Went home with a lovely watch. Thank you Adam
December 2023 by Isaac Fallows
I just wanted to post a review of my personal experience in the Hanley branch and give a massive shout out to Adam. He was very knowledgeable, very professional and most of all patient, spending a considerable amount of money on a watch is never easy but thanks to Adam it was a pleasant and enjoyable experience, also his after-sale service in explaining all the options over warranty were spot on and crystal clear. Highly recommended can?t fault you Adam thanks again ??
December 2023 by Chloe
I just wanted to give a big shout out to Amy at the Hanley store! She?s recently served me and my partner with the most amazing rings one of the rings needed to be ordered in due to size and as soon as the item arrived within the store Amy rang to let us know and booked us an appointment to arrange the collection. 10/10 customer service and attention to detail. Highly recommend this lady if you visit the store you won?t be disappointed. Keep up the hard work and thank you once again for the service you provided im sure we will be back in the future to purchase further items. Overall a big thank you to Amy, Jane and Adam what a great team they are!!
December 2023 by Kenneth Hopkin
Thank you Adam,you were very attentive firstly helping me sort my original watch out and giving me very useful advice, secondly helping me choose a new watch which I'm very pleased with.I will use this shop again.
November 2023 by Lee washington
Fantastic customer service this morning by Alma. She was very helpful, friendly and went above and beyond for us. She was very professional and helpful ? well done Alma