December 2023 by Woody Woodster
The post office part is incredibly badly run.Q. When do most working people go to a post office?A. At lunchtime.Q. When do the post office close 2 out of the 4 available tills and create a massive 30+ person queue snaking halfway down the shop?Are there no other staff that can cover?!Oh, and then one of the people working is new and doesn't know how to do certain things.So the other till grinds to a halt whilst the lady working on that one assists.What a way to run a business in the weeks before Christmas...
November 2023 by Bethany Adman
Tried the book cycle today and don't recommend using. The manager refused to take the majority of the books even though they were brand new (and in better condition than many of the books on the shelf). She was massively rude to her staff while checking the books and speaking in a very patronising way to them. I ended up not using the book cycle system at all despite going in with 12 books in very good condition as it wasn't worth the effort. The store itself isn't bad but the customer service from the manager especially was awful, 0 people skills and made me not want to shop here again
October 2023 by Helen Matthews
Yes it's ok and the post office to if your bank is closed
September 2023 by Trevor
Good selection of books, magazines etc but the ignorant staff let them down.Stood in queue waiting to pay at self serve and rang the bell as it instructs ..the lady came saw me standing there waiting to pay.I went to give her the items and she turned away and picked up the phone.Why employ someone as rude as that when Wilkos are closing and there will be plenty looking for work
July 2023 by Susan Lote
1015 am Monday morning, why is there only one cashier working in the post office...13 customers waiting in the queue
May 2023 by Deborah Evans
As a lot of WHSmith are downsizing now products available are not what they used to be. But this store is still a good size and has a wide variety of products. I went in for a book with my son (who was also looking for a book he couldn't find anywhere else) and we both found what we were looking for.
May 2023 by Maria Dainty
Nice, clean and tidy. Staff very helpful, the have a post office as well
November 2022 by Brian Walker
Fine, plenty of books and maga,ines to choose from
December 2021 by Ronald Page
The book I bought was marked at £12.99 when I checked out it was £14.99 I said to the checkout girl it should be £12.99 she said it's now £14.99 and implied take it or leave it absolutely useless service.
September 2021 by Reece Golder
Terrible service! The staff member wouldn?t authorise the sale of a can of coke (energy) at the self checkout because I didn?t have ID (I?m 26). She then made up the rule that you can?t look under 25 when in reality the rule is you can?t look under 16. Staff clearly need training in common sense and basic customer service skills. Avoid this place.
August 2021 by Llew Owen
Very very helpful looking for more powerful phone adaptor with more wattage.Thank you sent from diagonal selling quality items.All very very helpful explained my problem sold me a variety of choices.Best option purchased immediately.Thank you all.
July 2021 by Dave Tallett
Good selection of legal packs here. #postoffice inside and #ATM outside
July 2021 by Barbara Taylor
Needed an authorisation on self check out for offer on books. Waited for staff member who was very abrupt and assumed I was an idiot. In these difficult times I think civility costs nothing , she should be glad to be working.
September 2020 by Helen Sanderson
Agree with previous poster. Lazy staff with no customer service. 4 staff chatting at the back of the shop whilst none of the self service tills were working. Long queues so husband went to find staff and break up their chatting. I started to complain. She said she didn't like my attitude and went on to say they had been working all through lockdown. Yes, BECAUSE THAT IS YOUR JOB! Shoplifters here would have a field day. So 15 minutes to buy a newspaper. As I left she shouted sarcastically "Bye, have a nice day". Says it all.
September 2020 by David Salsbury
Absolutely pathetic customer service and lazy staff. No one is ever on the tills as they are too busy pretending to stack shelfs whilst talking. You are asked to use self service which isn't possible as they are too stupid to put any bags out.
