February 2020 by Julie O.
I went into the store at Market Street, Lichfield on my lunchbreak yesterday. I just wanted a pair of boots heeled which I was wearing at the time. The guy at the counter said it would take around half an hour but I was on my way back to work so he said to bring them back the next day when I wasn't wearing them. I went back today prepared to leave them for half an hour. There was only one person working in the shop. There were a few people waiting and he completely ignored them and carried on with repairing shoes with his back to us. One man walked out. After about 10 minutes he had the courtesy to ask if he could help me and when I said could I leave my boots and come back in half an hour, he said he was too busy, it would take a few days!! I said that he had told me the day before to leave them and it would only take half an hour and he said it wasn't as busy yesterday! I was just walking out when another man came in and said he had left a watch for a new strap and had been told he could pick it up today and the employee told him he hadn't done it yet!! Will go elsewhere in future, rude and unprofessional. Incidentally the store opening hours shows 8.30 a.m. but when I passed at 8.50 am on my way to work, it was in darkness. Had hoped to leave my boots then and pick them up at lunchtime. I would avoid unless you want to wait a few days to pick anything up.
April 2019 by Nigel Woodhead
Paul deftly sorted out an awkward problem on the remote key of my car. It was expertly and cheerfully sorted out under pressure. Can't speak highly enough of his professional competence.
January 2019 by Fixing Everything
Smarmy horid people.
October 2018 by Tim Fez
Lost a set of house and car keys, and these gents went above and beyond with changing the locks and key cutting. Having arranged an appointment I could no longer make, they spent time and effort arranging for someone to be in the shop so they could meet me at a convenient time. They're professional and beyond friendly. When there was a slight issue with one of the locks they came quickly and fixed it gladly.
May 2018 by Stephen Booker
Had a watch battery put in . Did the job but £10 a battery really. A bit expensive.
April 2018 by David Painter
Good vslue
February 2018 by Catherine Barnett
Mind the step!
Couldn't get into the shop with a pushchair.
July 2017 by Jacob Kovach
They are great with Keys and Dry Cleaning! Quick but can be kinda expensive
October 2016 by Cdf Ttt
Really pleased and impressed with the friendly service offered in this store. Have been going for years and you really get a great service every time. Went in about my watch but Paul also quickly sorted out my phone as well which had been damaged following errors by another store which had fixed it. Also sorted my belt for me quickly and easily.
Highly recommended!
