March 2024 by Bob Bishton
Many thanks for your very prompt service and sorting out the issues I had with my Marantz AVR. I will highly recommend you to everyone I will also be calling in to your showroom in Lichfield to view what you have on offer when I need any updates of my equipment.
March 2024 by roger moore
Fantastic service, Tim was brilliant helping me choose my lg oled tv would def recommend. ???
March 2024 by Nick Grew
Richer Sounds have a very impressive reputation and this goes back sometime but I have never used them myself previously. I now understand how they have earned that reputation.I needed some advice and help on updating some areas of my home cinema system mainly the AV Amp and a possible move to a motorised screen. The upgrade is really about making the system ?smarter? and allowing more straightforward access to music and streaming services as I listen to a lot of music as well as ?cinema.?. I was lucky enough to talk to Tom. I have rarely, if ever come across someone who listens so very carefully to what I wanted to achieve and was able to direct me so sensibly. I had thought of how I might include ceiling speakers to use Atmos and Tom was able to advise me how this might not achieve what I wanted and why. I have left this for the time being but have some solutions to how that might be achieved better in the future and can return to it separately. My new additions are very exciting and I have a ?future proof? system that I can modify later. Tom?s knowledge was very deep and broad and he was able to give what and why descriptions around all the areas we discussed and described any areas that may be greyer. I?m delighted to have this level of knowledge available as it is so helpful to have this experience when you are trying to balance the areas of reading you have done and the feel confident you are getting the right solution.
February 2024 by W Hardy
Went to Richer Sounds in Lichfield and I talked to James. Sorted me a great hi fi system. He even helped us get it in the car. Highly recommend this store. Thank you for making this a great experience
February 2024 by Paul Batchelor
Very good staff and excellent customer service. All at a good price.
January 2024 by Dave Hughes
Bought a TV for my mum. Very helpful staff
January 2024 by Ian Wright
Richer Sounds is an excellent store for all things in home entertainment.The staff are very helpful and well informed about the products which they sell.There is a wide range of TVs, sound bars and systems. Hi-fi is a specialty item here and there is a demonstration/listening and viewing room where you are able to see and hear before you buy!All in all an excellent service!!
December 2023 by J. T.
Encountered a problem with a faulty TV but kindly resolved with by Dawn.
December 2023 by Derek Holloway
I needed new ear cup cushions fitting to my headphones. Tom used his patience and experience to do the job when I couldn?t manage it myself. Thank you Tom for an amazing job well done! I?ll be back next time I need something sorting or fixing or when I need new head phones, or anything audio or TV.
November 2023 by Randall Hutter
Went in for a new turntable and left with a new turntable!Picked up theAudio-Technica ATLP120XUSBIt's not the most popular nor the most expensive, but it's still very nice, and so was the service.Waited on right away, with knowledgeable staff and plenty of stock.
October 2023 by Kyle Mcvean
Tom, an individual brimming with knowledge and an exceptional willingness to assist, played a pivotal role in my recent purchase. His insightful advice not only guided me through the selection process but also convincingly swayed my decision. Furthermore, Tom ensured a delightful aftercare experience by thoughtfully checking in post-delivery, demonstrating a genuine concern for my satisfaction.I wholeheartedly recommend engaging with him for a seamless and supportive buying experience
October 2023 by Hells Guardian
My previous midi hifi built and designed in the 1960's had finally given up prompting a trip to Richer Sounds at Lichfield to source a replacement. I was greeted by Tom who was significantly quizzed by myself over a particular unit I was interested in. Tom pulled up the unit on his screen and promptly answered all my questions demonstrating his knowledge and expertise on the subject matter. This resulted in me parting with several hundred pound of the kids inheritance and walking out one pleased customer. Add a 6 year warranty chucked in for free and its time everyone rocked up to Richer Sounds Lichfield and get spending now ! !Brilliant service cheers Tom
October 2023 by Sparx B
Excellent advice and service from Tom, especially as they didn't have the specific product I needed. Tom gave me plenty of advice on alternatives and benefits of the types of TV for what I wanted!Cheers
October 2023 by Kyle Daniels
Tom, an individual brimming with knowledge and an exceptional willingness to assist, played a pivotal role in my recent purchase. His insightful advice not only guided me through the selection process but also convincingly swayed my decision. Furthermore, Tom ensured a delightful aftercare experience by thoughtfully checking in post-delivery, demonstrating a genuine concern for my satisfaction.I wholeheartedly recommend engaging with him for a seamless and supportive buying experience
August 2023 by Denise Peel
I ordered a set of WiFi headphones by telephoning the Lichfield branch . The person I spoke to was very helpful and said the date he expected the headphones would be in the shop and that someone would call me to advise when they were available to be picked up (which I had given as my preferred option).I arranged a day to pick them up. When I arrived at the shop (very easy to find, thanks to directions on the website), I gave my details and the package was quickly found.The headphones are perfect for my needs and shopping with Richer Sounds was so easy !
