December 2023 by anita colley
Plenty of choice.friendly helpful staff
December 2023 by David Green
Good local store. Everything you need for your pets.
November 2023 by M RY
This is where I purchase and go to for advice on fish, I have tried a couple of local retailers with differing levels of success, over time I have been lucky enough to chew the ear off Josh, David, Evee and Georgia who have all been knowledgeable, pleasant and more importantly patient with a rookie fishkeeper. Even the staff on the till give off a good vibe (Molly on this occasion) whilst serving other clients, overall this continues to be a very pleasant customer experience. Corporate, if you read this.....make sure you heap praise on your staff.
October 2023 by Stephen Ruddick
My dog is a weird size due to being a cross and the lad working in there put a lot of time and effort in helping my wife and I try to get a harness for him that was a good fit. Fair play to the lad
October 2023 by K R
Always friendly and polite when we visit the store
September 2023 by Michael Butler
Very good, plenty of parking, good service
August 2023 by Henry Jukes
We took the kids for a petting session it was very good and interesting worth taking the kids to see the little animals
August 2023 by Katie M.
The most bizarre experience in the Lichfield store. I wanted to buy a dwarf hamster, plus all the things I needed for him, but was refused sale because the staff told me none of the cages they have in store were suitable to send a hamster home in- despite the individual packaging, plus all pets at homes ownpoint of sale having infomation to say they were suitible for housing dwarf and syrian hamsters. I questioned how all the cages said on the box, and on the price label, that they were suitable and also how if they couldn't sell me a home for a new hamster how can they begin to sell the animals? I was just belittled by 2 staff members in regards to animal welfare. I offered to buy an enormous cage which stated again on the POS that it was suitable and was then told this still wasnt good enough because it would hurt the hamsters feet!! I was then told all the cages sold in store are intended as "temporary cages". And none would be suitble for mo7re than a few weeks. This is completely absurd! Especially as i then went to another branch of Pets at Home in Tamworth where i was sold immediately a hamster, a lovely, spacious cage id been told previously was totally unsuitable, food, bedding, toys, accessories. The girl could not have been more reassuring and helpful. The staff at Pets at Home Lichfield honestly made me feel totally unreasonable for even daring to try and buy a hamster from them and I was quickly tag teamed by 2 members of staff for questioning the signage and what they actually wanted from me in order to sell the hamster. The goal post moved with every question i asked! The whole situation made no sense at all and this needs addressing. Ive always used Pets at home Lichfield for my other pets (yes- i really do know how to properly care for my animals who i love and keep happy as a priority!) but i wont return after today.
August 2023 by Katie McGlade
The most bizarre experience in the Lichfield store. I wanted to buy a dwarf hamster, plus all the things I needed for him, but was refused sale because the staff told me none of the cages they have in store were suitable to send a hamster home in- despite the individual packaging, plus all pets at homes ownpoint of sale having infomation to say they were suitible for housing dwarf and syrian hamsters. I questioned how all the cages said on the box, and on the price label, that they were suitable and also how if they couldn't sell me a home for a new hamster how can they begin to sell the animals? I was just belittled by 2 staff members in regards to animal welfare. I offered to buy an enormous cage which stated again on the POS that it was suitable and was then told this still wasnt good enough because it would hurt the hamsters feet!! I was then told all the cages sold in store are intended as "temporary cages". And none would be suitble for mo7re than a few weeks. This is completely absurd! Especially as i then went to another branch of Pets at Home in Tamworth where i was sold immediately a hamster, a lovely, spacious cage id been told previously was totally unsuitable, food, bedding, toys, accessories. The girl could not have been more reassuring and helpful. The staff at Pets at Home Lichfield honestly made me feel totally unreasonable for even daring to try and buy a hamster from them and I was quickly tag teamed by 2 members of staff for questioning the signage and what they actually wanted from me in order to sell the hamster. The goal post moved with every question i asked! The whole situation made no sense at all and this needs addressing. Ive always used Pets at home Lichfield for my other pets (yes- i really do know how to properly care for my animals who i love and keep happy as a priority!) but i wont return after today.
July 2023 by June May
Always go there for animal products. Vet too. Friendly
June 2023 by Anna Bebbington
Excellent helpful serice on my recent visit, very impressed.
June 2023 by Amanda Barnes
As always staff are amazing by far the best pets at home.
June 2023 by Karen Griffiths
Tried the vets here after recently moving to Lichfield, staff were lovely and vet was so good with my dog, she usually hates the vets but she was a different dog with him than our previous vets, gave me full confidence which is all important as our pets mean the world to us
June 2023 by Karen G
Tried the vets here after recently moving to Lichfield, staff were lovely and vet was so good with my dog, she usually hates the vets but she was a different dog with him than our previous vets, gave me full confidence which is all important as our pets mean the world to us
May 2023 by Bob Ellis
Well worth a look good food at the local cafes the boat has the title always ready !!!!! But its buried in inches of sand ironical RNLI do something pls
