January 2024 by Fran Ambrose
Really helpful staff even though I was asking about contracts for someone else. Excellent service.
October 2023 by Daniel Everton
Helpful staff and good stock
September 2023 by Susan Green
I was helped today in the Lichfield branch by a young man called Dan who could not have been more helpful, polite and patient. He set up a new tariff with O2 and transferred data between phones.Excellent service, thank you so much Dan.
August 2023 by Louise C
Visited the 02 Lichfield store on the afternoon of Sunday 27th August. (I had tried to phone the shop 4 times that day but nobody answered so I had to physically visit). I had an issue with my Samsung phone not charging which is a contract phone with 02. The young lad in the shop appeared very disinterested. He didnt makr any effort to charge my phone and he told me my phone was not under warranty anymore as I had had it just under 2 years. When I told him it was a 2 year warranty, he looked something up, said "Oh yeah, you could be right" but you will have to get in touch with Samsung as, after a year, the warranty moves to them. I asked him how would I get in touch with them and he said "Google their number". I stated my contract is with 02, not Samsung and he said "Only for the SIM?" ( I am still paying both device and airtime plans )This young man clearly needs some further training on your products, warranties and actual customer service . On returning home , I spoke directly to 02 on chat, who confirmed my phone was still under warranty with them and arranged a repair for me.Ive been with 02 over 16 years and this experience in your Lichfield store was unacceptable and the information given to me, completely incorrect.Update - The automated response to my review from 02 shows they don't really care either!
August 2023 by Richard Mace
Great friendly service
August 2023 by John Alcock
Good knowledgeable staffVery helpful.Great service.
August 2023 by Motors By Diler
Felt really unwelcome very unhelpful staff my advice is stay away from O2 they don?t help you on the phone tell you to go to the store and the store equally dismissive
July 2023 by Alison Fletcher
staff more than happy to help, but could have been a little more OAP need aware.
June 2023 by Catherine Carver
Staff very helpful, better than walsall
May 2023 by Jenny Hodson
I went into the shop today for assistance with a new o2 Sim card. The young lady (sorry I don't know her name) was extremely helpful. She sorted out my problem and answered a few questions for me, without making me feel useless. I had another query later in the day and a gentleman helped me with this. I would be happy to recommend this o2 shop. Thank you.
May 2023 by The Boy Mez
Staff no interested in new business. Asked for help, non given. Quite unbelievable. High Street stores need to be better than this to keep customers off the Internet.
April 2023 by Darren Whitfield
Great Service. Extremely helpful
March 2023 by Dazz
Great Service. Extremely helpful
March 2023 by Nathan and Adele Soave and Craven
Matt who looked after us when we went in to upgrade my contract was a great guy, very friendly and helpful!! Much better service than some O2 shops I've visited!!
February 2023 by Gary Williams
The service received was so Professional the young lady who dealt with me went Above and Beyond Many ThanksGary Williams
