April 2023 by Scott Hale
Natwest refused to pay a switching fee (formal complaint raised), I would avoid this bank.
December 2022 by Ben Miller
Had to pop in and get some money withdrawn and help with an account I have just opened. Rosemary was extremely helpful, friendly and professional. Best service I?ve received from bank staff
November 2022 by Howard Willis
Today, Tuesday 11 October 2022, is the second day running when it has been closed for the day. Simply a typed notice on the door saying this is due to "unforseen circumstances". No real explanation as to why it is still closed and no indication as to when it will be open. Even when open there are insufficient staff.
November 2022 by Simon Thompson
The Bank that is never open!!! Excuse after excuse!! And when it is the staff are rude! 40 years with NatWest may consider going elsewhere! And opens on a Saturday.
September 2022 by Robert Sole
Too few staff. The few that are working spend more time chatting than doing work. The hours they are open means it's only a part time job for the staff.
July 2021 by Edwin Matthews
Always had good and polite service from the staff. Top marks!!
July 2021 by Simon Bird
Excellent friendly service
March 2021 by george andrew
Thanks to the very helpful staff for keeping open while allowing us to remain safe during the coronovirus pandemic.
July 2020 by J Carter
Absolutely disgusting treatment of my elderly mom today, a long term account holder. Being given the third degree over a withdrawal of her own money and intentions with it then being treated as a pariah because she wanted to count it safely inside the branch instead of in full view on the street. I've managed customer relations in retail, the attitude of the branch staff needs a serious internal review.
August 2019 by Chris Evans
This is the second time I have been into the Nat West Lichfield, both times during lunchtime and there's only one person working the counter which is ridiculous. I am in queue of seven people. I won't be using this branch again in a hurry.
January 2019 by United Kingdom Brian Y
Unacceptable service every time I when in the staff just chatting with somebody not concentrating their work ,
May 2017 by Jordan Mosey
Good bank, simple and easy, no issues within the 6 years of banking with them
October 2016 by Terry Dalton
It's just a bank. The only reason I went here was it was the nearest cash point. Two outside cashpoints and they both worked. Well done Natwest for having two working cash machines next to me when I felt the need for cash.
