May 2025 by Par Gill
I received exceptional customer service from Adrian today he dealt with my issue within minutes I was extremely pleased. I would very highly recommend this branch 10/10
April 2025 by Keith Mills
Staff always helpful and friendly .
March 2025 by Lisa Orwin
I went today about early lunch time and had a bad experience. The staff member was rude and no empathy when I said I have health issues I have serious health issues. She said don't we all. What an attitude. She needs restraining or a new job not with customers. She told me I could not have more than fifty out my account per day because I had no id at the time. Though a birth certificate wasn't enough and bills. Okay I understand I lost my card so was waiting for another and couldn't have more than fifty. It's the lack of empathy when I've hospital tests soon for a serious disease which I mentioned and no response. I have complained to head office so she will be seen about this.
May 2024 by Ryan H
Closed my help to buy ISA with them previously. I needed the closing statement from them. They sent it to print, but it didn't come out. They couldn't reprint it apparently, so I had to wait for it in the post, almost caused the collapse of our house purchase, until someone knocked on my house saying it was in with their documents. Thanks for giving my closing statement to someone else :----) Terrible service.
April 2024 by Lucas Inglis
Shuts at 3pm, can?t get anything done if you work for a living
April 2024 by Randall Hutter
Always friendly staff and busy at times.
July 2023 by Rita Goulding
Very helpful staff
June 2023 by Phil Sears
Just had a meeting with Abby about fraudulent use of my card. Forget the "extra miles", Abby went an extra 5 miles to get it sorted out. What an asset she is to the branch.
April 2023 by David Wood
Problem with my card
December 2022 by Gaynor Hart
The staff here are so helpful and always friendly. No matter how long the queue is, it soon goes down and it?s your turn!Big thank you to the staff .
December 2022 by Gary Richardson
First class customer service when dealing with Gemma Brown on Monday 5th December she explained everything about the new account we have opened.
September 2021 by Stephen Partridge
Stupidly short opening hours....9-3.... and not at weekends....ridiculous.
September 2020 by Fred George
Very friendly staff
July 2020 by Diane Sheasby
Thankyou so much today to Louise who helped me and my dad today and knows our family thankyou for your comparison to me and my dad thanks Louise at Lichfield branch you are a star
January 2019 by Birmingham CCTVinstallation
I hate to leave bad reviews. There are major issues with this branch. 1. No name tags ever ? Mcdonalds have name tags ? 2. Ineffective customer segmentation to cash machines 3. Staff rotation around busy period(Lunch time) maybe if you start youâ??re staff lunch periods earlier then you would have the correct staffing levels at peak times. 4. Customer experience is awful at this branch. I think the manager needs to be retrained
