January 2024 by J. T.
My partner purchased an item for me & sadly it's incomplete. I noticed as soon as I took it out the box, it is clearly obvious & the 2 staff dealing with the sale really should have noticed. Do they not check goods prior to sale?If they don't, that's incredibly poor for a business of this nature.If they do, presumably when they take an item in & also again when the sell it, that's also incredibly poor that this item as either passed through without noticing the glaring fault or alternatively it's been sold whilst fully aware it's incomplete. I'd sincerely hope it's a genuine mistake rather than the latter.Annoyingly it's a 30 mile round trip to return the item.I'm perfectly happy to remove this review once the item is refunded or replaced but doubt if CEX will do that once it's left their premises in the incomplete state.UPDATE:Clearly, given the response from CEX, the staff haven't done their job correctly on more than one occasion & because of that, I'm stuck with an incomplete item. There is absolutely no way more than one person could have failed to notice the missing part. I'm so incredibly disappointed at all this & that I'm the one losing out due to the mistakes of others.
December 2023 by Mark Lawless
It's OK. Busy on my visit, with lots of people selling multiple games and dvds. The staff were friendly and upbeat, despite the muttering queue, but worked as fast as they could.Would visit again.
October 2023 by Neil Adams
Surprisingly pleasant visit to CeX. Been to a few of these stores and they are normally pretty gim, so a nice suprise.
October 2023 by Michael Blake
Helpful and friendly staff.....keep up the good work.
August 2023 by MS
Great prices and location, friendly staff
June 2023 by Sadualan Sriharan
I wouldn?t waste your time, trying to sell anything here or buy anything I travel 10 miles to be told I need a lens cap for my camera, which I went away, found and came back and travelled the same distance again for a different person to tell me that they can?t accept it considering the camera was in a perfect state, they just wasted my time not to mention the sales you get no help at the products are about to go faultyHonestly, a waste of time you?re better off, trying to find something on eBay or Facebook marketplace
June 2023 by LJD Tyres
Some things very pricey compared to buying them brand new
June 2023 by Danny Blue
Good bargains I have purchased phones and ear buds all been brilliant
June 2023 by Neil King
Great selection of pre-owned Blu-rays, DVDs, games and electronics. Much cheaper than elsewhere and with a good warranty and returns policy too. The staff are very knowledgeable and helpful. Well worth a visit to browse and an excellent place to find rare collectable items.
April 2023 by doucheman67
Can sometimes have unreasonable prices, but other than that, it's fine. Games and films are very neatly organised into console and then alphabetically. Hardware is also displayed quite neatly.
April 2023 by craig nash
Absolutely terrible service it takes days to get anything tested and no matter how good condition items are when you sell them they always try to give you the lowest grade and the cheapest price possible and then sell the item for at least three times more than what they pay you the staff are rude and don't know what there doing avoid at all costs sell or buy your items from eBay or sphock where you can actually get a decen price if selling or buy items for a good price
April 2023 by Jim H
Tried to sell a CPU using the drop and go service. Declined over the phone because they found a hair on it apparently, despite it being in full working order and no bent pins, and despite them not seeing the hair when I got it out on the counter for them to check the condition at the shop. I?ll be using eBay/ Facebook marketplace from now on. Drop and go should not mean drop, go, be fobbed off, pick it up and take it back again.
April 2023 by Greg
Went here after checking the online store for the phone I wanted, very helpful staff
March 2023 by Adam Beasley
Great selection of retro games and current games, a bit pricier than the internet but if you are reading stuff in it kind of levels out.
February 2023 by Rachel Fleet
Some good bargains but also some expensive items
