December 2023 by Stephen Chadwick
I get a prescription every two months boots are supposed to text when it?s ready for collection they have never texted for the past two years when u ring they never answer the phone which is completely useless
August 2023 by Clara Michailidis
Just called to check stock of two items I've been struggling to find in other places and the lady who answered the phone couldn't have been more rude. Talked to me like I was a complete idiot. I continued to be nice, polite and thanked her for her time but honestly, how hard is it to pick up the phone and be pleasant to people!? After browsing the reviews, I can see that this is a common complaint. Get it together Boots Leek Staff - it's a nice town and the sun is shining, if you don't like your job - get a different one.
July 2023 by Mehul Suthar
Unprofessional and rude staff.
July 2023 by Jane Faulder
Always has the stock I need in unlike Lloyds pharmacy.
June 2023 by Chris Clutton
Wow. What amazing service today. I went in to buy a hair styling product. Found what I was looking for quite quickly. I went to the counter to pay Lovely lady named Jill serving. I asked if I could use my reward points to buy this item. ? of course ?. Was the reply. Then she told me it was on offer multi buy. I rushed over to get another identical item. There weren?t any more on the shelf.So when I returned to the counter. Jill kindly offered to order it in for me. I would still be able to use my reward points and get the multi buy offer. Happy days. Thank you so much Jill. You?re fantastic service helped me so much. ????????????????????????????????
June 2023 by Ayud Mahmud
A very good staff.
April 2023 by Rosemary Lloyd
The Scottish person on the Pharmacy needs serious training in customer service. I picked up my repeat prescription on the Monday but one item was not in stock and was told it would be in on the Thursday. I went in on the Friday and the Scottish assistant said it hadn't been ordered by the doctor, I explained to what I was told in the Monday and said it should be in the fridge, she said this item is not kept in the fridge, the pharmacist came and had a word with her and I heard him say yes it is a fridge rated item. She just turned to me and said it has not been order by your doctor so go back to the surgery. I am 81 and have mobility issued, but I walked the half mile to the doctor who told me it had been ordered and gave me a copy to show the pharmacy When I got back to Boots the assistant looked at it and said come back on Tuesday, there was no apology. I went back again on the Tuesday to find that the whole of my prescription 9 items had been repeated instead of the one original item that was missing, again no apology. This week I went for my repeat subscription to find that they had put it up twice, told by the same assistant I would have to take four month supply instead of two months. Again no apology. I worked in customer service all my life and if I had spoken to a customer like this assistant did to me I would have been out of a job
March 2023 by Denise Dawson
Nice shop with friendly staff.
February 2023 by Anna
Just popped in for a prescription. Boots was the only pharmacist I visited that had what had been prescribed. A good system where they text to let you know when your prescription is ready.
December 2022 by Andrew Molloy
Excellent Pharmacy section
December 2022 by dustine puttaert
Didn't have what I wanted but still nice store
November 2022 by Adam Garth Mason
Great service. Very professional. I would use them time and time again.
October 2022 by Charlotte Chadwick
The slowest most rude pharmacy I have ever been to. The staff were so rude to me and I had to wait for an hour for a prescription. My little girl was crying her eyes out and the staff were vile to us. They shouldn?t be able to run like this. It was shocking service.
August 2022 by Louis Poole
Just went into the store to buy a bottle of coke. Whilst walking to the till I was accused of trying to steal the bottle by a very rude member of staff. This was extremely embarrassing and was completely unprovoked. She was very unprofessional and muttered under her breath as I left. Don't recommend this store at all!
August 2022 by Poppet
Pharmacy is unbelievably slow. They tell you that they?ll just be 5 minutes, and to maybe go around some other shops whilst you wait, ok fine. But I came back 15 minutes later and they still weren?t ready for another 20. This made me late back from my break. It?s totally unacceptable. Don?t offer a service if you can?t adequately provide it.
