September 2023 by Emily Davies
The new management is terrible. They repeatedly keep closing early, which results in customers being unable to send parcels. This is a terrible way to repeatedly keep treating customers, who have gone out of their way to post something.
September 2023 by Brian Trubshaw
Terrible Service, this place has really gone down hill. I have left an official complaint with HQ. I hope this place gets new owners soon!
August 2023 by Journeyman Handcraft
This new manager is sending this place down hill. No staff, long queues and shutting before 5.30pm. Used to be a pleasure to visit during the last manager she was great. This new guy is a disgrace, I hope he leaves soon!!
August 2023 by Neil Parkes
The worst Post Office around! The new man is absolutely useless! Has no idea what he is doing, and sends post the next day if he can't be bothered. I feel sorry for the women working there, as they are great workers. The real problem is the owner. He is so tight! Wont pay for staff, sacks good staff, wont give his staff holidays when they want in the summer. He thinks a main Post Office in the area can run on one useless full time man, and two part time ladies. This place needs shutting down! Everyone in Hednesford thinks it's a joke! Everyone should boycott. Go to Heath Hayes!
July 2023 by Daniel Ball
Popped in today to pay some cash in from my business takings, lots of notes and £12.40 in change £10.00 of it was in £1 and £2 coins. The man behind the counter said he wouldn?t accept the £12.40 as it?s in change. It really wasn?t a lot of change and when I do business banking a have to bank everything to the penny! The man was rude, unhelpful, I took all my cash and left. I?m yet to find a Post Office within a 3 mile radius of my shop that actually cares for their community and customers. The Post Office are meant to be helping in the absence of so many high street banks closing down, sadly most I?ve used aren?t!
April 2023 by JAI SINGH
Excellent service.Knowledgeable staff.went in to post important docs.Staff advised me of the options and assisted me in the deciding the right option etc.staff asset to Post Office & local community.
January 2023 by Alan Rogerson
Wanted to sort out some money that I had won on the lottery, as it was a lottery outlet they wouldn't pay me, girl behind the counter couldn't help and the other woman wouldn't help, disgusting post office wont use it again. RUDE staff.
January 2023 by Rosie H
Needed to top up electric meter before BH , website said closing time is 14.30. Arrived at 14.00, only to find the shop shut!!!! Totally unsatisfactory!!!!
December 2022 by Janice Stretton
Used the post office today and found the counter staff to be the most professional and helpful that l have come across in recent years. Despite the ling queue behind me, nothing was too much trouble. Very polite and excellent service.
September 2022 by Liam Boot
I always try to avoid this place now. The staff are hopeless and know nothing. They are also extremely rude and snotty every time you go in. All I asked nicely yesterday was if I could track a signed for service and she very very rudely said No you get what you pay for. Downright rude and unnecessary response. A polite no and then recommendation for a tracked service would have been suffice. The girls in the old Co-Op post office were lovely have no idea why they no longer seem to be around. They at least were polite and knew what they were doing. Royal Mail need to seriously review this post office and conduct checks. All staff need the sack (pun not intended). Will be going out of my way to use the Cannock WHSmith branch in future.
December 2021 by Sharon Smallman
I have never had such bad customer service, rude and arrogant, I was asked if I wanted next day delivery on a parcel, I asked how much it would cost, her reply was so you want next day delivery, again I asked the cost for the response to be the same, after asking the cost for a 3rd time I was eventually told how much it would be, my reply was no , to be told you get what you pay for , not what I expect. Under no circumstances will I use this place again. Shocking, they don?t deserve 1 star
September 2021 by Emma Mullins
If I could post 0 stars I would. Have tried to be patient but every visit (now my 4th) it is beyond terrible. I would rather travel an hour out of my way than deal with this post office again. No matter who serves you or what you visit for - everything is too much trouble for the staff and price changes every time so genuinely think they don't know what they doing. Please avoid if you hope to have a nice day and not have it ruined by miserable staff.
July 2021 by Chris Gould
The New post office, draconian Customer Service.Every time Ive been to this post office the experience has been terrible. my first experience of the store since it moved was the owner of the franchise forcing a disabled woman to walk around the shop to queue for a counter that is right next to the door.( He actually told her I don't care if your disabled please leave the shop if you wont follow our rules.)Every time I go into the shop there is a massive queue with 4 counters that are only ever staffed by one person. It actually feels like this shop is mocking and holding us,the customer in contempt. I've started going out of my way to drive to Cannock to avoid this now as I feel it shouldn't get any business. The post office really need to investigate who takes up their franchises as it really will tarnish their name in Hednesford.As with everything going on at the moment I expect the official statement will start with "The reason for poor customer service is due to covid."
July 2021 by Claire Derry
Don't bother going to this post office. Staff are rude and miserable. Come across as they don't know what they are doing. One member of staff even asked where the parcel was going to.... eeerrr where the address says maybe???? Just gone to post my letters today... 3 people waiting... and they came outside and said we closed sorry..... not bothering even trying again.... useless
July 2021 by O G
This place would be quite small during normal times but now its even worse. What genius came up with the idea of moving the Post Office to a location with 75% less space during a pandemic. Plus the shop staff dont seem very interested in customer service. Downgrade from the original store.
