April 2023 by Damo UK
Excellent service but poorly stocked compared to other screwfix branches. Prices are not as competitive as they once were. I often end up going to tool station close by as they often have stock of the same items and can be cheaper.
January 2023 by Neil
Really excellent experience here, usually have the most competitive prices and (sometimes more importantly) great stock availability. I also find Screwfix great for advice and tradesperson recommendations... Speak to people in the queue!
January 2023 by John and jacqui
Called in the store Tuesday morning all the staff were excellent, great service and also service with a smile nothing was to much trouble for them
November 2022 by Tim J
Service has generally been quick and efficient whenever I've visited. I had to return a smoke alarm with a faulty battery and there was no quibbling over supplying a replacement.
August 2022 by Gaynor Lewis
We went to the store at 5pm, there was no one waiting and nobody serving. There was heavy rock music playing, some more customers came in, still no staff, had to call out for staff to come. No apology for keeping us waiting, a queue had formed. No knowledge of what I was asking for, I was asking for advice as to whether the item I was buying was the same size as the one I was trying to replace. It ends up the item I bought was the wrong size so had to return. Terrible customer service, the staff were all chatting around the corner, no apologies to the customers waiting.
February 2022 by building max
Worst screwfix which I did shopping in. Pretty sure, the workers work there as a punishment. I was standing in line over for 30 minutes where there were 2 other people in front and I gave up and went to the toolstation near and I was nicely served. Do not recommend.
January 2022 by Sam Cook
Fantastic team! John, Alex and Matt are very knowledgeable and always willing to help and advise.Keep up the good work.
January 2022 by Paul Olexa
Plenty in stock, minimal wait times, excellent customer service. Nice one mate.
December 2021 by ken ellis
Easy to park, easy accessable store, clean tidy functional, great staff, the best prices available, easy to use fully detailed catalogue, order at home, order on line, or shop in store, couldn't be easier
September 2021 by Vinod Augustine
Excellent customer service and the product did the job went quite a few times in the last three days customer service was excellent every time
July 2021 by mohammad ummar
They have all the main tools needed to carry any diy job big or small. Done many purchases with them over the past few years. Pretty much have stock of everything on same day but if delayed then its only by 24-48 hours which I think is still quite decent.
July 2021 by Taufeeq Rauf
Visited Screwfix today (Sunday). I was dressed for a Wedding Engagement party but had to pickup some paint for the decorators tomorrow. I was served by Yolanda, but Stephen came out with my paint tubs. As soon as he saw me he realised I wasn't dressed for the occasion and offered to help loading my car. I accepted but also told him that I was running late, he looked at me with a smile and literally ran to load up the car with the paint tubs. what an amazing experience and service. Hats off to you Stephen!
July 2021 by Sydney Carter
Very good customer service ?. Wide range of DIY products. Very good website which is easy to navigate and order items you want. Also comprehensive product information on almost all products
July 2021 by Mike B
I needed a roller for a shower door. They didn't stock them but the member of staff at the door was very helpful, he looked on his phone and pointed me to a plumbing centre which did stock the part. He went out of his way to help me. Thanks again.Mike.
July 2021 by Pegleg2k7
Bought a wood planner. It worked well until motor gave up 3 months later. struggled to get a replacement or following that a refund.1. Got txt of screwfix to let me know replacement was in store. When I got to the store it turned out there wasn't one.2. Then tried to refund and got fobbed off because apparently screwfix unable to process refunds during covid19 panic.3. I waited patiently for restrictions to end and brought the item to the store in Oct 20, it took 3 hours to get a refund where the store manager could process and accused me of already returning the item and trying to return another. Store manager basically told me there was nothing they could do and to go home and ring the screwfix number.4. As my receipt was running towards 12 month and I did not know when I would have transport to return to the store again I refused to leave the store until the store manager spoke with the screwfix number and sorted the refund.5. It turns out they had refunded the item 8 months prior (even though I still had it) and put credit on my account for the value but left a note on the system to say "Customer never returned item".6. After 2 hours in store this was then resolved with a full refund on my card.I made the call NEVER TO BUY A HIGH VALUE ITEM FROM SCREWFIX.So today I ordered a pair of hi-vis trousers online it was showing 2No. in cheadle store. I got to the cheadle store about 30mins after they open 7.30am and was told item not in stock and they are unable to refund me in store, that I need to speak to the screwfix call centre.SCREWFIX CALL CENTRE UNABLE TO RETURN MY MONEY TODAY, SCREWFIX QUICK TO TAKE YOUR MONEY BUT A NIGHTMARE TO OBTAIN A REFUND!! you have been warned, if you have an issue the till operators & manager at this store will just shrug their shoulders and ask you to ring the screwfix call centre.
