September 2025 by Edward
Popped in shortly, Oli provided excellent customer service, highly recommended if you need any help.
August 2025 by Sarah Louise
I would like to thank Brad for his excellent customer service today. I attended the store regarding a new bathroom and Brad gave me a lot of information and options that the store could provide. I would definitely recommend this store with great customer service from the bathroom department.
August 2025 by Dean Shaw
Extremely helpful staff
August 2025 by Karen
I found everything I needed... Eventually. Signage for the aisles is awful.
August 2025 by Olivia Thorneycroft
Very helpful staff
August 2025 by Simon Jones
A huge store, great range
August 2025 by Liz Smith
Great customer service from Dave in the garden/plant section. Good advice given and a cheerful manner.
July 2025 by Ari Azabanee
Disappointing Experience with Staff Member at B&Q Handforth!!!!
I had a very upsetting experience today 31st July 2025 at the Handforth B&Q branch. I asked a staff member named ?Dave? for help locating a simple push fit waste pipe. Within less than two minutes, he abruptly told me to ?find it yourself, I?m not plumbing it for you,? and walked off. I was shocked by his rude and unhelpful attitude?it was unnecessary and hurtful.
Thankfully, another staff member I spoke to on my way out was very polite and apologised for Dave?s behaviour.
Staff need customer service training!
July 2025 by Popsicle
I visted this store after a very poor customer service experience at the Altrincham store which is closest to me. Alfenso went out of his way to assist and I managed to buy what I needed. I will definitely drive the extra miles in future.
July 2025 by Jen JJ Love
I?m disabled and struggle to walk. Came in here for paint. There was a lovely lad called LUCA. He was so helpful, cheery and chatty. He even put the paint in my trolley for me .I had to come back within halfhour because I had bought the wrong colour . He then helped me pick the right colour. Nothing was too much for him and other staff at the tills were helpful .
July 2025 by Dent
A lot lot cheaper than garden centres for plants and trees
July 2025 by melanie renshaw
Great staff always available with help and advice
June 2025 by carlos julio Delgado
Very nice experience
June 2025 by M J
Appalling customer service ? unacceptable behaviour from a senior staff member
I had one of the worst customer service experiences I?ve ever encountered at this B&Q store, thanks to a staff member named Hayley, who is supposedly a Team Leader of 8 years (as shown on her badge). Her behaviour was absolutely disgraceful.
From the moment I approached her, she was rude, dismissive, aggressive, and argumentative. When discussing an issue with a return, Hayley admitted herself that she should have issued an exchange instead of a refund, but then followed this up by snapping ?Don?t tell me how to do my job.?
Frankly, I was stunned. That kind of attitude is completely unacceptable, especially from someone in a leadership position. There was no willingness to listen, no accountability, and no professionalism ? just hostility.
Disgusting behaviour from someone who is meant to represent the company and support customers. If this is how B&Q allows senior staff to behave, it seriously damages confidence in the brand.
Ultimately, the floor manager, Jamie was forced to provide further guidance and instructions for her.
I strongly urge management to review this incident, and Hayley's position withing the company. No customer should be treated with such disrespect.
June 2025 by Christopher Teal
It's b&q
