June 2025 by MiniMarc
cant find out if the item i want is in stock so tried to call seven times to no answer. for me to order online then GO PICK IT UP MYSELF i have to pay an exta £5 your having a laugh. ANSWER the phone
May 2025 by natalie wallbank
Absolutely appalled by the staff members in Sports direct. My disabled dad who only has one leg rarely gets out and he was trying to find some new trainers. We had no help, they was extremely rude, especially the tall gentleman with beard.
I understand everyone gets busy and have multiple things to do as I work part NHS/retail but the store wasn?t that busy and all they was doing was talking and making customers wait ages!
I feel like they need some courses in good customer service. Just shocking.
April 2025 by Dean Bannister
Cannot ever find staff always messing around
November 2024 by Andy on Tour Broken Dreams
Well went in store today the staff were absolutely brilliant Toby inperticular Sports Direct should be happy to have him he's an asset to your store outstanding ?
September 2024 by Rita Harrison
Lack of staff on the shop floor, staff are so miserable, lack customer service, seriously in need of training in customer care, all the staff have a stern look on their faces when dealing with customers as if they really don't want to be there, even the guy at the Game was miserable. I hate going there. JD is much better.
April 2024 by Sam
Tried to sell me new trainers that were clearly dirty and worn inside and out,so when telling them I wanted another pair that was new and clean the staff was rude to my wife and seemed to snatch box back. Also staff seemed moody and rude too on the till.
February 2024 by Simon Hattersley
Wanted some decent gym clothing got my sizes in stock, all ?
February 2024 by Linda Flint
I took some relatives from France, and the 2 boys found t shirts and I got a pair of Sketchers that were cheaper than the Sketchers shop. Not many staff on but it was Wednesday.
January 2024 by ?????? ?????????
Nice store
January 2024 by john gutteridge
I used to like sports direct but I think the larger sizes aren't readily available and the prices have rocketed.
December 2023 by Louise Gowans
Tried to return a faulty item and had the worst customer service ever. This seems to be case in most sports direct stores. Do better.
November 2023 by Kenny Pettitt
They advertised a bag with the wrong price, charged me for the bag, I pulled them up on it and they refunded me but it takes days to come back to my account.Never going back ever again
November 2023 by John Keay
Needed some new trainers so popped in here .Plenty of choice at a reasonable price for my requirements.Seems a little short on staff though, you have to search for one to find the trainers you want .
October 2023 by heather Wright
Went in today to Game with my Autistic son. A member of sport direct Staffs shouted at him to stop messing around and touching things. My son likes all the coat hangers to be neat. I told the staff member he was Autistic and he told me he didn't care and to tell my son to stop messing around. This was the store by B&Q in Cannock. Clearly this staff member needs a refresher course on special needs disabilities and customer relations!! Won't be using this store again.
August 2023 by Richie Cooper
Sports Direct Cannock located on the retail park is based between B&Q and Jysk. parking is available directly Infront of the shop, but it is very limited. Most customers park on the B&Q Car Park due to it being much larger and easier to navigate.The store is well lit to highlight its products. The store is packed with many many items, you can't move without being in inches of product.The Football short selection is very poor, for some reason they now stock Manchester City tops in Cannock. You can't buy a Walsall shirt or many of the local clubs with the exception of the Aston Villa. Shirts are the same prices as you would pay in any club shop.The trainers are also quite high priced and many of the designs are the exact same as they were in the 90s overall the shoe, trainer and whole footwear selection is very limited. However this is the main draw for consumers to come to the shop.The staff vary greatly from overbearing to kind and pleasant. When young women enter the shop the staff are far more attentive. However this criticism is more around the employment policies than the employees themselves.Game is now located in the back right of the shop. However despite Game closing its retail units and making huge savings those savings are not being passed onto the customers. games are much cheaper online.Service is quite quick in game due to the lack of customers. Board games, funkos and figures are crammed into the small space.Overall Sports Direct has a lot of selection, but the prices are now high street prices, don't be fooled by false sales advertising. The pricing is driven by the lack of competition in the market.There is a wide selection of kids sporting attire and clothing. So Sports Direct is good for quickly picking an item up.However you should always be aware of what your giving your money too.
