August 2025 by Liam Fagan
I am a fan have bought several items from here good customer service, the only downside is they delivery charges i don't agree with, but saying that I will buy again and probably have to pay the delivery charges
August 2025 by Harleysargeuk
Great with. Hello Bud. Customer service has dropped
July 2025 by Samantha Stolowski
I bought a sofa from DFS back in November. It was a large corner and a cuddle chair. Later our house sale fell through and Ian and the team were so helpful with supporting us to change our sofa to one that would fit in our new house and held the sofa for as long as they could. Low and behold in April our second house also fell through, we needed to modify our order again. Ian was absolutely excellent, he spoke to a manager to ensure we wouldn't face further cancellation charges and gave us the care kit for half price. They were completely sympathetic to our situation and it was lovely to see such a large company that seems to care about their customer. 100% recommend
June 2025 by Russell Lingwood
Came in over the weekend with my family to buy a sofa. Got greeted with the faintest of hellos from 1 employee who was joined by roughly 4 of his other employees, where they normally stand (middle of the showroom chatting). We walked the whole showroom and found 2 sofas we wanted and spent lots of time measuring up and discussing the options. Meanwhile, the staff were continuing to congregate in the middle of the showroom chatting, offering nothing more than a faint hello to prospective customers as they enter.
After 10+ minutes of dealing with the kids and nobody coming over to assist or progress our interest into a sale. We left, for the second time (we had visited months prior and had the same result).
We then went to your competitor and were greeted (kids too), offered information, discussed styles and offered coffee. (Kids offered drinks also) Then we were assisted in finding a sofa that fit what were looking for....signed, sealed and to be delivered soon. We paid double what we had expected to and are very happy with it.
Whilst I don't want to be hounded when I walk in a shop, I do expect to be treated as a customer and not someone who's come to look at sofas and leave. Sales team....sell your products!
May 2025 by Andrew Oaten
Great customer service from george, knowledgeable guy thank you.
May 2025 by Hayley Tohill
Wish we could give 0 stars!
Ordered our sofa from DFS Cannock on the 3rd March, advised by sales person lead time was 8-9 weeks. Kept a check on the online tracking and all the way along it said the sofa was due into the distribution centre 28th April. 27th April arrived and the date changed to 5th May.
Spoke to customer services who advised they were sorry, but delays can happen and it would be 5th May. 3 days ago, the date changed again and now states 13th May. We called up to complain and request they cancel the order as we are without almost £2000 and a sofa. They advised the sofa has been custom made therefore they cant cancel the order! After speaking to store and them making some enquiries it turns out, the sofa hasnt even been made yet!! It was supposed to be delivered a week ago!! We asked them to cancel the order and all they keep advising is they cant because its a custom made sofa? the sofa isnt even on the production line yet!
They are refusing point blank to cancel the order and have offered us an £80 (gogw) refund. Thinking they were doing us a favour as apparently they only usually offer £40. What an insult. All complaints to store are done over email also, so it takes an age to get anywhere! We have been into store where we got promised the earth and the manager couldnt do enough, but the minute we left and the emails started again, the service dropped instantly and they are no longer bothered.
As it stands the sofa is ?due into the distribution centre? 13th may, but again this is subject to change.
The worst part is? according to their website, the estimated delivery time frame on this sofa is 6 weeks! It has been 10 weeks and our sofa hasn?t even produced yet, yet alone delivered!
I wouldn?t recommend this company at all. Brilliant sales service, the absolute WORST after sales customer service I?ve possibly experienced.
Still ongoing, but wanted to make people aware to take their business elsewhere!!!
April 2025 by Julie Fowler
Excellent experience, staff incredibly helpful and informative when needed but not pushy and don't follow you round. Makes shopping for sofas a pleasure
April 2025 by Jamie Gibson
Super friendly and stress free process, George, our salesman, was the definition of a consummate professional, made the process so simple, and explained every step of the process from start to finish without missing a detail. If you need to buy a sofa and need it stress free, George is your guy ??
March 2025 by Sarah Pearson
Extremely helpful and attentive assistant but not pushy. Lovely selection of furniture for all tastes, well worth a visit.
March 2025 by Maximus Tummyus
New sofa. Great service.
March 2025 by mobolaji taoheed
Good experience
February 2025 by Phil Clements
Not interested in getting you the right product. Only interested in making sure they sell the extra insurance.
January 2025 by Michael Hartshorne
Same as all the rest
January 2025 by steve mennell
So disappointing, two sofas in 3 years , first one lasted 6 months before collapsing , second one 3 years before leather peeled and cushions sagged , looks 10 years old. At £4K would have expected far better and DFS not interested as just out of warranty . Never ever will we purchase from DFS again? Shame , used to be our go to place .
January 2025 by Satori Spirit
Recently spent an unplanned half-day here and had the pleasure of meeting Hakeem. He was incredibly patient and generous with his time, offering thoughtful and helpful suggestions as I navigated the extensive range of sofas. Many thanks for the excellent service!
