February 2024 by Katy Le Sage
Slow service, expensive stock in store, cheaper in the Supermarkets, they got confused and hadn?t got my prescription order because their communication within their team isn?t the best.I hope to catch them on a better today.
January 2024 by Penny Smith
Not enough staff to manage demand. Poor service.
October 2023 by David Hutchinson
Going to this pharmacy is like a joke. The staff are different each time I visit and therefore they are inconsistent. Just when I think things are going well the staff change.For the past 5 years I have collected my repeat prescription monthly. About 95% of each visit there is either something missing or the incorrect medical is given to me. The latest recruit at the pharmacy said it's the robots fault. I travel a 10 mile trip each visit and normally they say can you come back tomorrow when something is missing. A man in front of me in the queue had similar issues and the member of staff said to him" if you don't like it go somewhere else" she was very rude and the gentleman who was in his late 70s didnt know what to do. I sometimes get a message saying prescription is ready to collect and I arrive and its closed, on the website it says open. I called today (Thursday) at 12.30pm and there was a note above the door closed from 1pm to 2pm due to staff shortages yet it was closed at 12.30pm, another 10 mile trip wasted. Worst service ever. What it requires is a good manager that can get to grips with it and organise the business then stay with it. I'm leaving it's less than 1 star .
September 2023 by Mathew Martin
STAY AWAY!!!!!! Extremely poor duty of care for patients requiring urgent prescriptions. Told the pharmacy was open on a Saturday to be waiting outside with it closed and no notice of why it was closed. Ended up having to call 111 to obtain an emergency prescription and had to travel over 60 miles to get this. Well Pharmacies need to consider the consequences of their patients not being able to collect their prescription. Appalling.
June 2023 by Graham Ward
Consistently refuse to answer their phone.
June 2023 by Lindsay
This pharmacy has had its problems, but the new pharmacist seems to be making a really positive change.I had an issue with my prescription today which had been sent to the wrong pharmacy and I was running out of medication.Amber was lovely and really very helpful, she went the extra mile to sort it out. Great service.People need to support this Pharmacy again .
April 2023 by Martin Wild
Visit to pharmacy today, served immediately. Prescription sent from Docs just minutes before, one product not available but delivered later this afternoon and phoned to say it was ready to collect. Excellent service thank you
January 2023 by Phil Turton
Without doubt the worst pharmacy I have ever had the misfortune to use.Their incompetence seemingly has no bounds, it would be funny if they weren't responsible for dispensing life saving medicines.I will never cross their threshold ever again.One star is far too generous.
December 2022 by Andy Gibbins
Been trying to talk on the phone ..no answer for 3 days. Don't want to hang around in shop only to be told my prescription isn't ready (ordered 10 days ago). This Pharmacist should do us all a favour and leave. The current owner gets first prize in the "Worst Business Owner of the Year Award". Going to change to Morrisons in Burton so should you if you possibly can.
December 2022 by Simon Hopcott
Called 5 times prior to going in the shop, no one answered any calls.Got in shop queue at 5.15pm they locked the doors at 5.20pm but don?t close until 6pm ?Got served at 5.50pm and told they didn?t have it in stock.Clearly understaffed and unorganised.Someone answering the phone would possibly mean less people in shop.Staff need help and organisation!!
October 2022 by Mark Wolf
12/10/22 1530hrs.Attended Well Pharmacy Burton Under Needwood today to collect some non prescription medication that the GP asked my wife to take.Waited in a que of four while one lady ran about dealing with customers and observed the pharmacist trying his best not to care and be invisible. Was quite amusing to see that every time the lady serving was about to finish the pharmacist awoke from his slumber and asked ?Whose next? to then promptly hand that customer to the overworked lady behind the counter.This occurred several times and when it was my turn I asked for some medication where he directed me to the front of the shop, when I had turned a round with item in my hand I was now at the rear of the que and he had disappeared back to his spot trying to look invisible again.Thank fully the chap (who was behind me) motioned me forward as I passed him I said to him ?shocking service?. Clearly the pharmacists hearing is far superior to his interpersonal skills, he said ?what did you say? so I repeated it, his reply, ?If you don't like it you can go somewhere else?.I thanked the lady that served me, and thanked the pharmacist informing him he was very rude.Incidentally this is the same chap that arrives about 15-20 minutes after opening time, I was witness to this and him being rude to other customers waiting, he reasoning was ? I live quite far away, if I leave before traffic I will arrive half hour early, and I am not doing that, So I arrive at this time.Clearly management doesn't give two hoots about their customers.I may return again for the comedy value and to see how badly the pharmacist treats their customers.
August 2022 by Brigitte Cornwell
They only open if the pharmacist shows up to work, so they are regularly closed during their listed business hours and rarely answer the phone. If your prescription is critical you really must pick it up elsewhere, this is the worst pharmacy I've ever dealt with.
July 2022 by Alison Green
Would give no stars if I could.Turned up Monday to collect a prescription ,shop closed que outside. Shop eventually opened waited ages ,totally disorganised was asked my address 3 times eventually got prescription. Had to go in again later that week,when I eventually was served after waiting was told to come back as no pharmacist, when challenged about the shop closures and poor service I was called a liar. Appalling service rude unprofessional staff.Shall be using morisons from now on .
July 2022 by Andy Baker
The only reason why I have given this pharmacy 1 star is because I can?t select any lower. Staff are rude (one even called my partner a liar 04/07/22 ). Stock levels are useless. You are ignored , not even a ?be with you in a minute?. I have moved my prescriptions to Morrisons Burton? I feel let down as I always try to champion local businesses, but this place is just disgraceful in every way !!!
July 2022 by Phil McKenna
Slowest service ever,rude staff would rather be on their phones than serving customers...pathetic.
