October 2023 by Vanessa Davidson
Wouldn?t recommend this bank to anyone. The staff are rude. They report you to the police and then the police knock on your door when you haven?t done anything wrong. The staff are liars. This branch should be closed down permanently and I hope in the future it is. If I could rate 0 stars I would because they don?t deserve this star
June 2023 by George Briggs
We visited the branch about 30 minutes before closing for the May Bank Holiday weekend & Bradley Dillon went out of his way to assist my girlfriend & I in setting up a joint current account. Very friendly & supportive
June 2023 by B Breezy
A big thank you to Gavin for helping me today with an account issue. A supportive and honest person, his advice and his comments made me see sense and get what i needed to get done...Done. Thank you Gavin!
January 2023 by Angela Scott
Lovely, friendly and very helpful staff, will go here again rather than derby.
August 2022 by Michael Gaskin
Walked in without an appointment, and was seen within 5 minutes. Quick and easy,lovely members of staff.
August 2022 by Wan
They made me come back there three times, and at every single time, each one of the staff wanted different things for me to open my bank account (I am an international worker with proper visa, BRP, passport, proof of employment and tenancy agreement), and every time when I come back to do one, it took them a very long time to check the details and ended up rejected my application because of "certain requirements" not been fulfilled. Somehow I feel like the difficulties I'm experiencing to set up a bank account with HSBC is like I'm applying for a job here and got rejected after attending the interview. And currently still waiting to see whether my bank account setup is approved or not. Bloody nuisance.
August 2022 by Wan The 5th
They made me come back there three times, and at every single time, each one of the staff wanted different things for me to open my bank account (I am an international worker with proper visa, BRP, passport, proof of employment and tenancy agreement), and every time when I come back to do one, it took them a very long time to check the details and ended up rejected my application because of "certain requirements" not been fulfilled. Somehow I feel like the difficulties I'm experiencing to set up a bank account with HSBC is like I'm applying for a job here and got rejected after attending the interview. And currently still waiting to see whether my bank account setup is approved or not. Bloody nuisance.
July 2022 by Emma
Been my bank when it was still Midland Bank. Opened an account with them at school and I'm still using it. I even did my work experience here. Friendly and helpful
July 2021 by cheril reynolds
Telephone banking is not helpful, they answer the call, you give them your query, they put you on hold, even though it took them 30 minutes to answer the call, your holding on the telephone for a further 10 minutes, after which time they end the call.Terrible customer service.
August 2020 by StephenH-943
Outstanding manager Joanne who goes above and beyond for problem solving customer service.
January 2018 by BAS Burton
The staff at this bank have been brilliant. Opening a community account with this bank was so much easier than using any of the others. The staff ensured that our needs were catered for and provided a quick and efficient service. Would certainly recommend to other community groups.
January 2018 by Good News
Fantastic service and friendly staff. Will always go the extra mile to help. Keep up the good work.
February 2014 by Alan Mason
Superb staff very helpful
