October 2023 by Gyöngyi Seres
My EE application hasn't worked for 10 days and I can't even pay my bill online. I went to the office to ask for help but unfortunately I didn't get it
August 2023 by Marina Lawton
Just popped in with a friend who needed a knew phone they was very helpful.??
August 2023 by John Taylor
Excellent customer service didn't have to wait long.Store was very clean and tidy
August 2023 by Jade Scott
Staff are rude, not offering good deals for loyal customers. Lost a customer due to this
May 2023 by Christine Becker
Great customer service at the Burton branch this afternoon. Thank you Josh for helping my brother and me to resolve a problem.
April 2023 by Claire Jones
What a great shop brilliant service by Lee would highly recommend
February 2023 by Rebecca Savage
I had been having a technical issue with a device and the guys in here went above and beyond to try and help resolve the issue. They were really polite and helpful and I didn't once feel like I was being sold to.
December 2022 by damian whetton
Popped in to get a new phone. The guy who helped me was very helpful, 1 of his colleagues came over to help as well as he he owned the phone I went in to enquire about. He even managed to price match a cheaper offer I found online.
October 2022 by A ?Lil? N
I am speechless.. Hope someone will read it. EE you may have best deals etc unfortunately your staff in Burton are incredible rude. Not everyone but I found only one person be nice, friendly and helpful his name is Daniel. He should get promotion and he should be manager assistant instead of this girl! She cant do her job, she's rude to other colleagues and instead of helping customer (few was waiting already in the store) she was sitting one her phone checking Facebook!! I am customer for over 5 years and this time she cross the line and I left EE.. She put me on 2 broadband contracts (dont know how she did it!) 5 months I tried to sort it out her mess. I was told everything is fine now, but for how long? We will see.. Thank you EE for NOTHING.. You lost very good customer who spent many years with your network and paid a lot of money (125 monthly)..
October 2022 by AM N
I am speechless.. Hope someone will read it. EE you may have best deals etc unfortunately your staff in Burton are incredible rude. Not everyone but I found only one person be nice, friendly and helpful his name is Daniel. He should get promotion and he should be manager assistant instead of this girl! She cant do her job, she's rude to other colleagues and instead of helping customer (few was waiting already in the store) she was sitting one her phone checking Facebook!! I am customer for over 5 years and this time she cross the line and I left EE.. She put me on 2 broadband contracts (dont know how she did it!) 5 months I tried to sort it out her mess. I was told everything is fine now, but for how long? We will see.. Thank you EE for NOTHING.. You lost very good customer who spent many years with your network and paid a lot of money (125 monthly)..
October 2022 by ??? ???? ??????!
This is my first Google Map review! Basically, I'm a foreigner, and I stopped by the store a few days ago to replace sim card. At first, I was embarrassed because there was no one in the store. but a few minutes later a staff with red hair came and helped me. He wrote down options for me, who was poor in English, and called the mobile carrier instead of me. The options I looked for were changed a few months ago, costing more than expected. but their service was satisfactory. He told me to come to the store at any time when I had a carrier problem. All of the staff in the store were kind! (Especially the ginger guy) And I took this cute picture to write a review!!
October 2022 by Andrew Millward
Store seems to be short staffed. The waiting time for me to have someone book a phone repair was about half an hour.The staff are friendly and were very apologetic for the wait.If you are visiting to discuss a phone repair or an issue with your phone you would be better off at Derby or Nottingham.Burton phone repair - 7-10 days repairDerby phone repair - next day repairNottingham phone repair - 4 hour repairThe staff are more than helpful with any queries you have and take their time to give you all the information you need.
September 2022 by Pamela Ferdinandus
Phone needed mot ,staff member was very helpful and sorted my phone in no time. Told me of the offers l could have with a change of phone also told me about sim card only option. I haven't decided what l want as yet but told to come back anytime.
September 2022 by Paul Barratt
Paid my bill, no problems.
August 2022 by William
Just wanted to give a shout out to Sam at the Burton on Trent store.Came in with my father looking for an iPhone etc., Sam listened to his requirements, discussed what his options were - all information was tailored to my fathers understanding. Sam went over and above to help us ; thanks Sam you are a credit to your store
