January 2024 by Sandra Button
Great service, friendly helpful staff.
January 2024 by Des Morrison
Very helpful and professional advice and assistance from Karl at Dreams Burton-on-Trent branch. Nice approach and non pushy sales style.
January 2024 by Pauline Wait
Very good attentive staff but let me look around for what I needed.
October 2023 by Angela H.
We got a mattress from here and one of the reasons why we decided to buy it from here is because the young guy working there did a very good job by presenting professionally the mattresses we were looking for and gave us private time to decide about it. I would recommend the shop. Now they also have a lot of offers. ??
July 2023 by Ursula Mellors
Excellent service. Made the buying of a new bed a great experience. Staff very attentive without being "pushy". The young lady, Karolina, who assisted me, couldn't have been kinder or more helpful ( I have mobility issues) nothing was too much trouble for her & I felt she answered my many questions with experienced knowledge. Not my first time buying from Dreams, but it is certainly my "go to" store. Why go anywhere else ?
June 2023 by Steve Sedgewick
Very friendly, knowledgeable staff prepared to spend the time and effort needed to ensure customer satisfaction. Huge selection of beds and mattresses. Excellent high tech SleepMatch machine to help identify the most appropriate mattresses
June 2023 by Ginger Rogers
Excellent customer care by James!!I initially intended to purchase a suitable divan ottoman for a sleepeezee mattress (which i was planning to buy). I was cordially greeted by James, who assisted me in selecting an appropriate option. However, I was very impressed with the TV in bed selection - on which James was thoroughly knowledgeable ?. He was very patient while I decided on fabric options and answered all of my questions about the warranties. Thankfully I was guided by James - as it is probably not very well known that Sleepeezee only guarantees the mattress for 10 yrs if you use their divans - apart from which you're only protected for 1 year?.James guided me through the mattress types - I decided on the Sealy posturepaedic which I ended up purchasing from Dreams - as Sealy offers a warranty for 7 yrs on mattresses regardless of the type of divan used - very helpful information from James who has inspired great confidence in Dreams service.While I await delivery of my purchases - 5th July I only anticipate continued professionalism and great customer service!
May 2023 by Carol
A choice of hot and cold drinks were offered whilst taking order, a lovely gesture and very welcomed. Very friendly staff, acknowledged we were looking around, Leanne was very informative and helpful. Definitely will go again and recommend to my friends.
May 2023 by Norman Harper
Karl was very helpful from entering the shop to leaving.
April 2023 by Alice Wright
Very happy with this store, all the staff were so helpful and friendly
January 2023 by Paul Dyer
Brilliant, the bed scanner to find your best mattress was ace. Had a choice of three, all at different quantities and prices. My favourite was the middle choice. Very helpful young lady and a coffee thrown in as well. Buying it was painless, deposit paid then nine months the rest before any interest charged.Pillows, duvets, and other related products available. Happy customer.
December 2022 by Iancu-George Moldoveanu
The staff is very helpful. Today I have been served by Karl and I have been offered a choice of hot drinks whilst he processed our order.I had a good experience. Will come again.
August 2022 by Tracy Wright
I can't comment on the quality of service as we didn't get any. We knew exactly which bed we wanted but after 25 mins waiting with no acknowledgement, we went home. There was only one member of staff in the shop and he was busy with another customer,fair enough,but surely a quick,'Be with you asap' so we knew he'd seen us?
June 2022 by P Kukiz
Best mattress shop in Burton. I have never recieved a service as good as what I recieved today. Many thanks to Karl and his team.
March 2022 by Naveed Asghar
Great customer service from Karl, was patient and helped us throughout our mattress purchase
