January 2024 by Joanne Vaines
Friendly staff and lovely
December 2023 by James Shephard
I met my daughter's in Costa, we had several drink and food, spent a reasonable amount of money over a few drinks and snacks, to be handed a fine by UKCPS of £60 for spending roughly the same amount on food and drink because we stayed 2.5hrs eating and drinking. Absolutely shocking to be handed a charge for buying the products Costa sells at Manvers, please everyone be aware if you spend a long time and buy several products you will be penalised for being a customer... absolutely disgusting... proving if you spend more and eat more you are penalised. I cannot understand this predatory mentality, it is a disgrace!! BE AWARE... DO NOT SPEND MONEY OR TIME, YOU WILL BE PENALISED!!!
December 2023 by Naomi Marrow
Ruined by £60 fine for staying over 90minsNot going backAvoid
November 2023 by Sally S
Just received a letter for a £100 parking fine for my daughter meeting friends at Costa. Apparently it?s the second letter they sent - it?s the first we received - 90 minutes maximum for you to visit costa - who take minimum 10 mins to serve you in the first place, then sit and enjoy food, drink and a catch up. Miss this 90 mins and you?ll get a fine. Oh and guess what, no one in Costa tells you this so they are enabling the fines. Maybe this is how they make more money given that there are better Costa branches nearby! Shame on you Costa, this policy is short lived. Never again?..
October 2023 by Jo Ward
PARKING FINE! After meeting friends for coffee and a catch up in Costa on the Monday i received a letter on the Saturday saying because I haven't paid £60 parking charge it's now increased to £100. If I want to know what the rules are I have to return to the carpark to read the sign! Disgraceful customer service!
August 2023 by Lynsey Butcher
I am disgusted with Costa having met my friend for a coffee I?ve had to pay a £60 parking fine! I was in a secure car park just outside the shop and inputted my details into their parking machine to extend my stay. I?ve appealed my case and they?ve said it?s still classed as private land. So not only did I spend a fortune in Costa I?ve just paid off a £60 fine that would be up to £100 if not paid in 14 days!! I will never go to Costa again!!!
July 2023 by Kayla Flint
Went for coffee and cake and spent a small fortune. Inly to be hit with a £100 fine parking fine? Will not be going again
June 2023 by Sarah
Am so upset that after meeting with some friends here for lunch I found out I was going to get a parking fine. The staff said we had to put our reg details into a tablet at the till, but they didn't think to tell us this when we ordered and by the time they DID they said it was too late.The manager on shift at the time said if we got a fine to bring it in and he could cancel it. I did just that when it came through, he took a picture of it and told me he would take care of it.I wish I'd have trusted my gut that something seemed dodgy because it was a bare faced lie and now I have an increased £100 fine.I'm more mad that I was told it could be sorted which I couldn't have been more grateful for at the time, and now I have to be £100 quid out of pocket! If that was never offered I would have paid it at 25 quid and would have been done with it.Not many of us have 100 quid spare knocking around these days!! All for the sake of an overpriced coffee to catch up with friends. Won't be going back.
June 2023 by Michaela Jones
I will NEVER go back here! The service is horrendous and if you stay there spending money for longer than an hour you will get a fine?they don?t like to inform their customers that if they put their details on an iPad they have 8 hours to stay. Even after the manager claimed to help me get rid of the fine he didn?t so it went to up!!I wouldn?t be so annoyed if they didn?t promise to help clear the fine. Horrible service with flies sitting on the food and then this?.HORRENDOUS!
May 2023 by John Mason
Visited to meet up with friends, left with a £100 parking fine! Apparently there is a small sign on the payment counter, which I didn't see because my friends paid for coffee. Never going to Costa again.
May 2023 by Maureen Brookes
Beware. I went with a friend who has PTSD and was unwell so stayed quite a while until she was fit to drive. A week after we received parking fines. Costa doesn't want to know and won't help!!!!
April 2023 by Michael Whitehead
Service good despite being very busy. coffee etc brought to the table as shop was full. Coffee very tasty and hot. Cake fresh and tasty. Would go again. Staff very friendly and helpful.Parking: Could not say. Most spaces taken when I arrived at approx 11.15.
April 2023 by Tim H
So Costa have now put parking restrictions at the car park where you will receive a fine if you stay more than 90 minutes.Not very long when catching up with friends..Potentially £60 for the pleasure if you overstay.Worse bit is, the staff don?t mention this when you go in.Yes, there?s a new sign in the car park but really, how many people stop to look at a new sign at a car park they?ve been going to for years!Could do better Costa!!Parking: Not good!! See review.
April 2023 by Carol Bell
Beware you have to pay for parking and if you don't know this and exceed a time limit you face a hefty fine!
April 2023 by Chris H
So Costa have now put parking restrictions at the car park where you will receive a fine if you stay more than 90 minutes.Not very long when catching up with friends..Potentially £60 for the pleasure if you overstay.Worse bit is, the staff don?t mention this when you go in.Yes, there?s a new sign in the car park but really, how many people stop to look at a new sign at a car park they?ve been going to for years!Could do better Costa!!Parking: Not good!! See review.
