December 2023 by Tom Nicholson
Went through the kitchen designing process with Paige, absolutely brilliant, she was helpful, knowledgeable and funny. Decent cup of coffee too ??
November 2023 by Alexandra Oprea
I been buying tails black and white from this store , and the black one after have been fitted to the bathroom I realise that a pack of it is not black , is more gray. when I got to the manager with the problem he said that he can offer me an extra pack of tail for free ?????
October 2023 by Jennifer Mensah
I ordered a kitchen from this shop which I ended up going to the shop to cancel ( it wasn?t delivered) they said they were going to issue me a cheque through post because I paid with cash? the cheque will be received in 14 working days.I never received this cheque as they said so I called the shop and I got told to keep waiting for it to arrive (still nothing received)And then I received an email from them a few days later saying the cheque will take up to 28 days to get to me. Now there?s been a change.I have called and called but still nothing has been done and I haven?t received my money back.Save yourself a nightmare from buying from this shop because anything can happen where you would have to return your item for a refund. Issuing a refund shouldn?t be this hard and depressing.
October 2023 by MrFeedZ
Very good service especially from one called JOSHUA very helpful, straight to the point and insightful
October 2023 by Paul Arblaster
burger ok ,but fries covered in too much salt no option if I wanted salt or not already on fries
October 2023 by Vipers
Massive thank you to Joshua for helping me today hes such a nice guy helped me with my needs and made sure i found what i needed
September 2023 by Charlie Barnes
Great shop with great people, especially one of the workers there, Joshua, helped my get everything I needed with a few insights and tips of his own, wish more workers in retail were like this gentleman
September 2023 by Caroline Outram
Always manage to come home with a load of outdoor plants, even if I didn't need any. Lovely selection.
September 2023 by Rob Durkin
Staff very helpful - always able to point me in the right direction!
August 2023 by Esmond Smith
It is an excellent store with a large choice of goods to suit most DIY products, gardening plants, and tools for almost every job.
August 2023 by Danny Epton
Dont like the new self service tills its takeing jobs away and in a building trade store not ideal when byeing evey items.
August 2023 by David Allen
Absolute disgrace making a 60 year old women wait over 30 days for a refund for a kitchen. Paid over £5000 in cash which they were more than happy to take off her with no mention of money laundering only to then under unforseen circumstances less than 48 hours after cancel the kitchen to be told by B&Q that they cannot give a cash refund back to her as this would be classed as money laundering. They said they would issue a cheque which more than 4 weeks later has not yet arrived through the post. She has spoken to numerous members of staff and customer services who are absolutely useless and basically dont have a clue where the cheque is or when we are due to receive it!!Absolute joke of a company and customer services !I will not be using this company again
August 2023 by Ian Middleton
Great store for all your DIY needs , plenty of parking , disabled parking and disabled entrance
July 2023 by Lynda Swannack
I can honestly say that both Nadia and Paige were really very helpful and polite and new what they were doing they deserve a bonus handling undecided people like me thanks I'll be using BnQ in the future
July 2023 by Meryl Wooffindin
I called at the paint department today with a quiry about some satinwood paint that I wasn't totally happy with, the staff were amazing and very knowledgeable about their products they couldn't have been more helpful especially the supervisor. Thank you for your help today.
