August 2025 by Stephen North
Hopeless - terrible customer service.
Password is unreadable tiny letters and symbols, used 5x magnification on my phone to see the charecters, label so small & poorly printed. Not been able to get any help
online help is useless and doesn?t cover my problem.
The 3 Mobile helpline (?number no longer in use? message). Tried contacting the shop in Sheffield Fargate by phone - disconnects automatically.
My Mifi hub is as useless as a brick!
August 2025 by Lynne Nicholson
I don't know anything about phones and got a full set up on my new device. Very good service.
August 2025 by Neil Purshouse
Very helpful staff. I wanted to cancel my contract in store but couldn?t.
July 2025 by Felicity Armstrong
Siddhi has been very helpful and patient and explained everything to me with clarity. I am nearly 81 and partially hearing. Thank you!
July 2025 by Max Harris
Lorna very knowledgeable and helpful. Would recommend to visit the store
July 2025 by Vanessa Moses
Great service today from Zaf
July 2025 by M Afshan
Lorna is 10 stars
July 2025 by Wendy Surgeon
Lorna in Fargate helped me with some accessibility and app settings on my phone i was unsure of. I am not a Three customer yet but i was helped and made to feel welcome, she even invited me back for future support. Probably one of the best customer experience interactions and i encourage anyone needing any support or advise to call in.
July 2025 by Judith Denham
If you need help pop in. I was so scared as I had no family available and my phone had lost contacts, it took a little time but my contacts were restored and I have what I need from the helpful young lady Rafeeah I the Fargate Three store. Excellence service, would recommend going to store rather than online for the extra support. Thank you
June 2025 by Amir Rafie
Brilliant customer service I recommend everyone to come here raf and lorna have been amazing
May 2025 by Kareem Aslam
I recently moved to Sheffield from another city and the place where I live has network issues.
I went to this store and was dealt by an Asian lady either Indian or Pakistani. She made me feel like I?m not welcomed there and my issues does not worth anything. She said no one has ever complained of network before with us I don?t know how?s that possible then I asked her if I can change my package she replied with an Attitude stating call the helpline. My fault I didn?t ask for her name else would have mentioned her name here.
I?m a paying customer and I felt like she should have dealt me as a customer but she was rude with bad attitude.
I still am having network issues. Tried helpline they are asking for a lot of information.
May 2025 by Oswald Tunteng
Very happy with this store and my service today. The phones are very good and everything just works as it should
December 2024 by David Ben200
Great service the advisor named zaf is very helpful and solved my issues when customer service was not helping the best shop in town due to zaf 5*
December 2024 by ??
Lorna was especially helpful in handling my queries :)
December 2024 by Ruth Tefra
Really good job zaf was really helpful and gave me a great deal. Im never dissapointed when i come to this store.
