August 2025 by Lee Machin
Had to visit the one branch we have in Sheffield to use the machine to deposit money. Machine ate the money, message on screen said something about a hardware failure and then didn?t deposit into our account.
Worrying thing is, there was no indication on the machine afterwards to alert others of the issue.
And what?s with the stupid opening hours? They might work if there were more branches available but not with just the single branch.
We?re moving bank as well. These clowns are getting worse
August 2025 by Geoffrey Burley
Too intent with closing branches and pushing online banking. I'm transferring to Nationwide
July 2025 by Ryan Smith
Not a good bank. Too much of a push towards online banking and a cashless society in my opinion. They are only open from 10am-3pm most days and there is only one branch left in the city centre. I do not feel safe using this bank as i am concerned about access to cash and struggling to use digital online banking with unreasonable strings attatched.
June 2025 by Neil Swift
Santander will not stamp a bank statement. My son who is studying abroad asked for this for a VISA (stamped statements part of the process) and they refused, they said we could get the post office to stamp it at a cost of £12.75. All other banks will authorise there own paperwork but not Santander. It appears they do not want to help people who are their customers.
April 2025 by traci watts
Terrible opening times especially with this being the only branch in sheffield now. How are people working full time meant to get in before 3pm . Closing meadowhall was the worst thing you could have done . Unfortunately I will be looking at changing banks to a more flexible and available bank
August 2024 by David Smith
Bad experience... had to wait in que for over 30 mins as only one person on counter
July 2024 by Shahzada Asef
Very good service brilliant staff ? 5 star's
July 2024 by A.R.
Was served by a young cocky arrogant man with short dark hair and a short beard by the name of Robert. Didn?t know what to do and didn?t want to know what to do. Never offered another member of staff to help out. Gave me a number to ring, didn?t even offer to call the number himself. Couldn?t have cared less. This guy seriously needs to learn some customer care skills.
April 2024 by David Hughes
Good they gave a good rate
April 2024 by ian whelpton
It's a bank what can I say
February 2024 by h a
Went to the branch three times to switch an account into my santander account, last visit i waited 1hr 30 just for a 5 min conversation saying they arent able to switch me. Giving two stars just because staff were at least nice. im using a different bank though, wasted too much time at santander!
January 2024 by barbara carter
I visited Sheffield branch on the 5thJan not sure about transferring money across to another bank ?A lady called Rachel was really helpfulAnd explained how I could do it . It saved me a lot of bother and I left the bank thinking what a nice helpful ladyThankyou RachelBest wishesB Carter
December 2023 by Sharon Innocent
Staff helpful but if you need to go to the counter it can be a bit slow.
November 2023 by RL
Very quick and helpful service
November 2023 by T Smith
Closing my main branch & the other shuts at 3pm ?
