February 2023 by Chris Trebble
Lazy, disinterested staff, more interested in standing around in the back gossiping about the customers they have just served, than providing the services advertised, a real disgrace to the Rowlands chain.
August 2022 by Kelly King
Staff very rude especially the pharmacist, tried to explain about medication missing on a delivery only told it was a GP problem eerrrmmmm no your the chemist who does the delivery not the GP, staff got very argumentative. Never have a good experience with this chemist and it's about time Rowlands do something or give them customer service training.
July 2022 by David Shaw
Called in to pickup prescription tried to explain problem to assistant she just repeated just tell me your address over and over nastily if pharmacies want well mannered customers should have well mannered staff
June 2022 by Phil Rowbotham
It?s great that that I get a text when my medication is ready to collect and using the new app hey pharmacy? makes ordering it so easy. Prompt efficient service.
March 2022 by Richard Taylor
Always able to help with any problems. Friendly staff.
January 2022 by David and Jax Parkin
I called in on Friday afternoon at 5.25pm with a prescription. I walked towards the counter where an assistant held out her hand to take the prescription from me. I started to say to the assistant that it was a long time since I'd had prescription medication so i didnt know where to sign when, who I presume was the pharmacist, shouted from the back of the shop "We can't do that, we've just cashed up". I was shocked and very poorly. I took my prescption and walked out where they locked the door behind me. I will not be back to experience such poor customer service.
January 2022 by Karen Beddoe
There's one thing that can be said about the Rowlands Pharmacy team on Bevan Way........They are consistent ......... Consistently unwelcoming and obnoxious........ Could someone arrange some customer care training as a matter of urgency please!
December 2021 by Carol Law
Pharmacist not very helpful. Call the Wicker they went to so much trouble for me
November 2021 by John Green
Absolutely disgusting service, incompetent staff and no compassion. Had the Doctor send over a prescription for my daughter who was very poorly to been told on two different phone calls that they hadn't received it! Only to be told by lloyds chemist that its sat there waiting to be downloaded. Called Rowlands back to be asked why I'd spoken to another pharmacy then followed up with it will be 2 hours before you can pick her antibiotic up as we're going to lunch!!!! Picked the prescription up and popped upto Lloyds waited 2 mins sorted. Never stepping foot in Rowlands again.Only put 1 star as no option for none.
October 2021 by Kate Musgrave
Constantly waiting for tablets to be delivered. And their monthly system for repeat prescriptions only gives out for a 28 day period leaving you short for every 30/31 day month. Eventually when they do have the tablets, they don't always have a pharmacist on site and can't give out what has already gone through the system and had been prescribed by a doctor. Would not recommend.
October 2021 by Dave Thornely
Pharmacy open until 5.30pm but no pharmacists in when I went at 5.15pm! My prescription was ready and waiting in a sealed bag but still couldn't give it me because a pharmacist needs to be there. Very poor service, if you are going to open until 5.30pm please ensure a pharmacist is in.Went back at 9.00am (30.09) to get prescription, guess what....the pharmacist hadn't arrived yet!
August 2021 by Robert Grayson
Rude staff
December 2020 by Bravo Moyo
Staff will ignore you when you ask for service. One staff at counter others just look at you!!!!
November 2020 by Joanne Smith
Brilliant service and lovely staff. Dealing brilliantly in this difficult time.
