August 2025 by david banks
Needed to cancel my account & got nowhere using customer service on the phone! Iris at the Crystal Peaks shop was very helpful & sorted everything efficiently.
August 2025 by Ava Rowland
AVOID AT ALL COSTS! My grandmother came in after being scammed by a number claiming to be O2. She is extremely vulnerable and was shaken as anyone would be. After coming in the first time, a man helped her telling her it won?t be scammed again. A few days later they struck again, so she went in again. Iris told her she wasn?t in contract anymore and had until the 3rd of September to move elsewhere. She was given a PACK code and left the shop. Days later she received a bill of £546 that she had to pay by the 28th of August. The service she has received from these people has been terrible, as a vulnerable person she has been completely taken advantage of. Iris later denied telling her she was out of contract although my auntie was also there to back my grandmothers claims. I would avoid O2 at all costs unless you want to land a £500 bill! We will be going to Watchdog and the news outlets so O2 can finally resolve the issue instead of ignoring, denying and lying.
July 2025 by Stephen Pawson
Shahid has been great in store, highly skilled and talented member of staff. Very friendly and helpful.
June 2025 by David Wales
Shahid has been extremely helpful and managed to resolve my issue in store. I would highly recommend Shahid to anyone. Excellent service given.
June 2025 by Susan Hodgson
I always come in for help and Iris is always good at helping me and a valuable member of the team, she deserves a pay rise ?
May 2025 by Mandy Walton
Had a brilliant experience today..maisie..was so very helpful.
Got my friend sorted out with a phone..all data transferred..made very easy..thanku so much..
May 2025 by Fern Thompson
Iris and Masie has not been very helpful at all. When I came in for a simple enquiry they were not willing to help. I was thrown my sim card to the table and were not helpful at all. These staff were not professional but rude. We went to Shahid who had helped us and dealt with us very professionally. High respect to Shahid, very professional and made us welcome and valued as customers. Thank you Shahid.
May 2025 by Sandra Hobson
Shahid has been very good and helpful. He is very understanding and a nice individual. Highly recommend him to anyone. Great assett to o2
May 2025 by Lisa Angell
Shahid excellent service. Highly recommend. Nice and friendly highly rated
April 2025 by Ray Westley-morris
Shahid was extremely helpful and waited to give me further advice . Brilliant
April 2025 by John Green Green
Only went to have phone look at you could spend all day there
April 2025 by Steve Livesey
I had an issue with mg phone and Shahid in store fixed it for me. Very impressed with the service. Shahid being very polite, respectful and very professional.
April 2025 by Karen Bingham
Shahid was extremely helpful courteous and knowledgeable
Assisting me in my selection of an Apple iPhone
Shahid is a massive credit to o2 which you as a leading mobile supplier should be very proud
April 2025 by Helen Brewer
Shahid very helpful and very happy with the help to get more storage. Highly recommend.
February 2025 by Daniel Rush
I wanted to purchase a new SIM card and transfer my current mobile number to the new SIM card. I thought it would be easier and quicker to do this in the store. But not having any ID I was turned away. Thankfully 02 customer services were extremely helpful and have sent a new SIM card in the post. The very helpful person on the phone asked me to call when the new SIM card arrived and they will transfer my current number without any quarrel or problems. If you need a phone, go to the shop by all means, but if you need customer services, call 02 from your phone. Staff are not always helpful in this store.
