March 2024 by Louise Lambert
The atmosphere and hospitality was fantastic. Staff were very helpful and friendly. The location is perfect for walking/outdoor activities.It did feel a little busy at times, but this show its popularity.The room was lovely, with great views but the bed was a little hard.Rooms: .nice rooms, great value for money
March 2024 by Sarah Kearsey
Everything was goodApart from I wouldn?t stay in room 7 as the radiator was very noisy all night and in room 4.
March 2024 by Ji?í Kle?ka
This hotel does not know what customer service is. After booking the room, we sent a special request to the hotel asking for a late check-in due to a late evening flight (arriving in Manchester at 11:00 p.m. arriving at the hotel between 1-2 a.m.) We received this reply: "Your request cannot be currently secured, however, The Fox House by Innkeeper's Collection accommodation will do everything to accommodate you upon arrival."So we expected that someone would be waiting for us there. After picking up the car and arriving at the hotel before 2am, the hotel was closed and extinguished. We tried to write and call the hotel, but no response. It was cold and raining a lot that night. After a while of searching, we found a bell on the door and asked to be admitted to the hotel. - there were 2 employees in the hotel, a man and a woman (night porter). We explained to the woman that we had requested a late check-in, that we had a reservation. But she told us that check-in is between 15:00 and 22:00. We explained to her several times that we had a reservation, but they refused to accommodate us and we had to wait the whole night in the car in the parking lot in the winter and rain. I can't even imagine if we were traveling with children and they beat us like that! After this terrible experience we immediately requested to cancel the stay because who would go to a hotel that treats guests in such a way. No apology came from the hotel, even the payment for 1 night was deducted and the reservation was canceled by the hotel. The payment has still not been returned to our account.
February 2024 by Stacey Lancashire
The location was great, room seemed clean etc. But from about 8pm (when we'd put our kids to bed) we could hear several rats running around above the ceiling. About 10:30pm I tried to get hold of night manager, but the phone near the room and the buzzer on the door to the pub were not working. I finally got through by calling the pub number directly (it was closed). The only room available to swap to was where the manager was staying, and it was the room above our current one. Decided it wasn't worth waking the children and swapping just to be on top of the rats. We were told we could swap rooms the next morning. We also had been told via communication before arriving that breakfast was from 7-9:30, so we booked swimming for 9am. However when we got to the restaurant at 7:40 were told it wasn't til 8am. We waited in the pub. We gave our breakfast order but were then told at 8:20 that the gas / heating wasn't working and we couldn't have some of our order. We went out for the day and came back at 3 to change rooms. We unpacked in the new (lovely, rat-free room) and went for a drink in the pub. We were then told that because of the gas problem we would have to move hotels to Castleton. So I had to re-pack again and we had to leave our drinks and drive 20 mins to Castleton. After speaking to the manager, my husband did get a refund for most of the cost of our stay which we appreciated, but we got £236 (although I'd paid £263). It was very disruptive for a 2 night stay to have 3 hotel rooms, and NO sleep on the first night because of the noise or the rats.
January 2024 by Sean Hebb
Rooms very tired no breakfast before 0800 food prices are on the high side probably because its the middle of nowhere drove a couple of miles to the nearest town for
January 2024 by Mark Inskip
Lovely room had everything we needed room was lovely and warmFood was excellentStaff very friendlyFood & drinks: Excellent food
January 2024 by Marilyn Stanley
Good tasty food in a traditional pub
January 2024 by peter shaun gartland
We enjoyed our stay and are looking forward to coming back when the weather is better in the near futureRooms: Room was warm and cosy
January 2024 by Ryan Jamieson
We had an enjoyable meal on Christmas eve at the Fox House.
January 2024 by Matthew Harrison
Lunch excellent.Dinner excellent.Breakfast excellent.Room excellent.Shower in the room outstanding !Staff fantastic.
January 2024 by Gary Mundy
Great service, location, rooms and food.Rooms: Clean, comfortable, excellent showers.Food & drinks: Great value.
December 2023 by Michael Hodgson
Can't fault the service and food the last couple of days. Ryan was brilliant. Very funny and made sure for a fun evening.
December 2023 by Doug Parkes
The accommodation is very good and the staff are excellent. We ate in the restaurant and the meal was very good.Rooms: The rooms are a good size , clean , warm and good facilities. The rooms are in an annex which is old . The floor boards a bit creaky so if you?re a light sleeper ask for an upstairs bedroom
December 2023 by Ian Jamieson
All staff were very courteous and welcoming. The room was warm and cosy, the food was very nice.
December 2023 by Kathleen Parry
everything run smoothly from start to finish and every bit of it was just perfect ...the room .....the staff....the food... the whole
