August 2025 by Matthew Robinson
Booked a windscreen repair for 2 but wasn?t seen until nearly half past. What is the point of booking a slot if you don?t actually get seen at that slot. The slot before us was free so it?s not like we were waiting for the previous job to finish. Might as well have booked on to the 2:30 slot instead. The repair then took longer than advertised as well. No acknowledgment of the delay or apology for wasting our time which was probably the most annoying thing. You have to pay in advance so just had to wait couldn?t leave. Very frustrating experience, would not recommend or use this service again.
August 2025 by Naiheem Mahmood
Bought a reverse camera from this place. The installation was a waste of time. Whilst my installer fitted it he couldn't get it to work. Had to come back for a second day and still no look. Had 8 hours wasted in total. My installer also said to me that he did another car of the same model and make to mine and had no problems. So what was wrong with mine that he couldn't get it to work ? I think he just told porkies when he really didn't have a clue. Either that or he just didn't like me. It depends if they like you then they look after you.
For having reversing sensors and cameras fitted you are better off going to specialist installers. Although I got reimbursement I wasn't happy with my time wasted.
August 2025 by Andrew Taylor
They double charged me and marked item as collected when it wasn't.
I ordered a battery and fitting from this store but they called to say they didn't have it in stock, however said it was available at the Kilner Way store. I wanted a booked timeslot, so I tried to cancel this order online, and placed another seperate order with the Kilner way store.
I went to Kilner Way and gave my new order number. Fitting was done with all paperwork showing the second order number. Now both orders are showing as collected?! So i've been charged £190.66 twice.
Customer service and online help is a pain to get through, and i'm having to go through hoops to get it sorted.
August 2025 by Dave Nichols
Customer service is rubbish. Ordered a reverse vehicle camera to be fitted. Rang customer services up she said it?s ready to be fitted I?ll give them a ring I?ve heard nothing.
August 2025 by Rachel Lee
Ken who works at the Heeley Halfords branch was an absolute breath of fresh air! Excellent service and a lovely man, thank you for your help today. 5 ?
August 2025 by Jacob Cooper
Harrison was an absolute star. Helped my get my cigarette lighter / charger back up and put a lot of effort into helping me. He didn?t give up and was very helpful. Thank you mate
August 2025 by farhan khan
on the counter staff very unhelpful rude
August 2025 by James Holmes
Always good service. Really friendly and helpful staff.
August 2025 by Vicki Beckett
Helpful , friendly staff offering a good selection of bikes
August 2025 by Paul Fillingham
Extremely helpful staff , particularly with placing an online order.
July 2025 by Jenny Brown
Great Service! Thanks
July 2025 by Alex Scott
Jake was really helpful, helped me find what i was looking for and gave me some good recommendations for soem useful tools i was missing. would take my bike here again
July 2025 by Emma Dickins
I was struggling looking for a rear windscreen wiper.The young man was incredibly helpful.
July 2025 by Ella May Oxley
Great Staff.
July 2025 by Gary Rossiter
Fast and efficient click and collect service.
