September 2025 by Beverley Robertson
Wonderful service from Johnny and Maisie!
We purchased our wedding rings from Maisie who provided a very good service and was very patient and friendly.
When collecting our rings, I left my engagement ring to be repaired, resized and cleaned.I had worn it for 43 years and for the past 5 years couldn't take it off.
My fiancé managed to saw it off!
As you can imagine it was in a bit of a mess but Johnny assured me it could be repaired.
I collected my engagement ring today and was overwhelmed by how beautiful it looks again.Just like it looked 43 years ago!
Thank you H.Samuels and
September 2025 by Linda Unwin
Morgan was very friendly helpful and knowledgeable with my purchase,
August 2025 by Claire Gillgrass
Got straight in to having my ears pierced, no booking needed. Maisie who did them, was brilliant. Talking me through everything she was doing. 10/10
July 2025 by Susan Mallinder
I was served by Morgan at the Crystal Peak?s store in Sheffield. She was extremely polite and helpful when I was looking at watches and was patient when I couldn?t decide which ones I wanted to try. When I had finally made up my mind, she altered the strap so that it fitted perfectly. I couldn?t have been happier with my purchase, so thank you Morgan (hope your finger is better soon!), you are a credit to the store.
July 2025 by Stephen Johnson
Very helpful assistant
July 2025 by Soooz HWTH
Been to get my daughters ears pierced today. Absolutely amazing service. Had mine redone at the same time too as moral support. Staff were amazing. The guy who pierced our ears was great at making sure they were even and central (with mine needing redone it was a bit more of a question over if that was possible but he did amazing). There's a fair few staff trained in the procedure so due to it being a less busy time no booking was required but check in advance just in case. Not painful like I remember back in my youth. No shock bang piercing gun like was used in my youth though which might be the difference. A tool is used but it's gentle. Highly recommend. Explained the whole process and many styles of studs to choose from.
July 2025 by Guy Gibson
Both of my girls aged 8 and 13 had their ears pierced by Maisie today at Crystal Peaks branch and it was great. She was very friendly and helpful, talked us through every step of the process, and did everything required to ensure good hygiene. The end result was both girls were very happy and the process was virtually painless and made them giggle more than wince. Also the piercings were great value here, only paying the cost of the earrings and which started from £14.99. I'm very impressed.
June 2025 by Donna Evans
Great customer service, my chain snapped and they swapped it immediately, no probs, worth purchasing the insurance, really reasonable priced, very friendly and helpful
May 2025 by Ian Houghton
All the Staff are amazingly helpful and knowledgeable
Thanks
April 2025 by Sandra Hall
Fantastic service from Maisie at Crystal Peaks. She recommended a fix for my broken bracelet and did it in minutes. Lovely friendly and knowledgeable member of staff.
March 2025 by Jennifer McGinty
Thank you Sue and Emma for your kind and professional treatment when we visited your store in Crystal Peaks yesterday and today.
It was a pleasure to meet you both and I know that our granddaughter will be delighted with the jewelery which we bought.
March 2025 by Rachel Parry
I always get great knowledgeable service from staff at H Samuel?s. Great for real jewellery instead of costume jewellery. Also had a repair of a clasp I broke in store which was really convenient Great prices too!
March 2025 by Emilly Parry
Managed to purchase just what i was looking for thanks to Emma, she was so lovely and helpful??
March 2025 by Rachael Butcher
Johnny was really helpful and helped us pick. Didn?t feel rushed and was kind and friendly.
March 2025 by Bev Havers
Very helpful salesperson, thank you.
