July 2025 by Andrew Marshall
Just purchased an e-bike and accessories from the Sheffield branch of Evans cycles, using the Cycle scheme. The staff in branch made the process very straightforward right from the off. Beginning with George who was my first contact in store. Despite being a complete novice, he talked me through the options and explained everything with patience and without blinding me with jargon, making everything easy to understand. He guided me through the accessories I would need and everything necessary to get my Cycle scheme application started. After hitting a minor problem with my certificate, a phone call to the store helped me deal with it simply and efficiently. A further phone call with Shane was made easy to secure my bike and organise it being built and made ready for collection today. Finally the visit to the store today saw another member of staff, James complete building my bike and finalise the transaction, including booking in for a 30 day health check (FOC!!!) I couldn't be happier with the service provided from start to finish to get me on my cycling journey. All three members of staff were brilliant and I will definitely use the store in future. Customer service at its finest. Well done Evans cycles.
June 2025 by Lisa Coupe
Wide choice and friendly helpful staff, wide range of budgets covered as well.
June 2025 by David Balding
The team at Evans Queens Road store were really helpful. Bought a kids mountain bike and wanted it to be used as a balance bike for my son. The team removed the crank and made it as light and streamline as could be. Thank you!
June 2025 by Ned Squire
Isaac the bike mechanic was really helpful with replacing a bolt (despite it being on a weird specialist tandem). Polite, friendly, professional and a credit to your organisation. Also helped us with a torque wrench query.
June 2025 by Nigel M
The guys working here were absolutely brilliant with
a) helping choose right bike
b) ordering via cycle 2 work
c) sorting out manufacturing issues once bikes delivered
d) fixing issues after bike crashes and broken parts
Absolutely brilliant service 10/10 - were kind, patient, flexible and explained everything and went above and beyond to help in all regards. A very real, kind, supportive human experience, if only all shops like this. Made difficult choices and awkward problems so much easier and helped sort best solutions in all cases, and always great to chat to, I hope they get recognition they deserve and all businesses would be run this way with people like this who are so helpful and nice.
This was the case with every encounter, over multiple months, with several staff members, all brilliant. Thanks again.
April 2025 by Richard Talbot
Really knowledgeable staff that went out of their way to support my purchase. George and Isaac put a package together and did me a really good deal.
April 2025 by Abz Farooq
MATE! Awesome service and help from Isaac, walked it completely no idea what I wanted, and was greeted by him took me through all the possible and best bikes to get for my hybrid riding endeavours. Went home slept on it and went back the next day, applied for the finance including all the extras and the servicing and the following day picked it up and went for a nice 30k ride. Went from completely oblivious to getting a new bike and taking it home all in 3 days. Amazing bike, amazing team, super kind and would defo recommend anyone to get their next bike here.
November 2024 by Paul Ward
I bought my gravel bike from Evans (Sheffield) several years ago. Over the thousands of miles, many cycling adventures, and occasional mishaps, the team at Evans have helped advise and maintain my bike and me cycling! Genuine customer service.
October 2024 by Kim Cooke
Recently had a great experience with the lads at Evan?s ! My son?s bike had a defect, the guys resolved the issue and replaced the frame within the time they arranged . Such a nice easy transaction and very polite passionate group of people . As a family we are avid cyclists and will be using this shop from now on !!
October 2024 by Christian Corpuz
I recently brought my bike in for service and was assisted by Elliot in the workshop. He's truly an asset to Evans Cycles - extremely professional and did an impeccable job. Highly recommend!
September 2024 by Jo
Only two guys in the repair shop. I wonder how long it will be before this branch closes.
September 2024 by Andy Tiplady
After a dreadful experience with Trek Cycling in Fox Valley, Sheffield, we went to buy 2 electric bikes with Evans both at Shirebrook and Queens Rd Sheffield and the staff, David the manager at Shirebrook, could not do enough to help and we walked out with a bike for my son. Then we went to Evans at Queens Rd, Sheffield and again the staff starting with James was superb and so helpful and so was Issac the manager and Elliot the mechanic. I walked out with a bike for myself and fully kitted out. They honestly could not do enough for us. A breath of fresh air after Trek. Thanks guys for sorting us out and your service and professionalism. Top quality. So helpful. Highly recommended these two branches. Thanks David, Issac, James and Elliot.
May 2024 by Leown Botten
Misleading advertising and inaccurate product descriptions. Futile customer service team who seem to actively try to make you feel powerless and stupid
May 2024 by Chairman Maf
Have had numerous problems with a Raleigh Motus from here. Staff seemed confused as to why there would be an issue with the battery mount but scrolling down the reviews I can see this has happened to someone else recently so they clearly knew exactly what was going on. Still unable to use my bike safely after spending nearly 2 grand and now looking to sell it. Complete waste of time and Evans have the WORST customer service EVER
April 2024 by Peter
Brilliant service this morning.
Took a bike in for a quick fix on a jammed disc brake. The staff, with great knowledge, knew the issue and fixed it free of charge in under 5 minutes and gave sound advice to rectify in future. Very friendly and couldn't be more helpful. Highly recommend.
