January 2024 by Harmony Hypnosis Sheffield
Kids loved spending the afternoon trying sofas, the staff were very kind and we got what we went for. Sofa now on order.
December 2023 by G B
OK no pressure experience lots on offer
October 2023 by diana royles
No hard sell , got help when I needed it , David was extremely helpful the showroom is huge , plenty of parking, and most of all my sofa's will be delivered in 7 days time
October 2023 by Emilie Cawrey
Not one to complain but DFS Sheffield has been shocking. Customer service is great before you purchase, but as soon as you purchase they don?t want to know.
October 2023 by salam018
We found an interesting sofa, but we were let down by the rude attitude of the sales man in the shop. Sat on the sofa comfortably made no effort to walk to customers. Rather, we had to walk to him several times. Found that very rude. Maybe if we were english customers, that would not have happened.Are these sales personnel racist???
October 2023 by Denise Meakin
Gabrielle was first class. She is very knowledgeable and gave me confidence with my purchase.
August 2023 by Adam Coleman
We had a really pleasant experience in DFS browsing for our new sofa. We weren't hassled or forced into any purchases. The showroom is huge, with near enough all sofas on display.
June 2023 by SUWANNEE ALLEN
WE HAVE NEVER MADE A COMPLAINT BEFORE, DON'T BOTHER WITH DFS SHEFFIELD!I was never told or advised on how the sofa was going to be built or delivered & if didn?t fit would be our responsibility. We explained to the salesman that we had chosen a chase sofa because we want parts of the sofa to be able to be undetached and he advised us to go with this style of sofa. We was never told about the cancellation charge for none deliverable item.It was not until last Saturday that we were informed that before ? I was there and I was never told or advised on how the sofa was going to be built or delivered & if didn?t fit would be our responsibility. We explained to the salesman that we had chosen a chase sofa because the parts of the sofa can be detached and he advised us to go with this style of sofa. We was never told about the cancellation charge for none deliverable item.It was not until last Saturday that we were informed that before covid DFS used to come out to do the measurements and make sure it would fit. Covid does not exist anymore, and we had 4 delivery men attempted to fit the sofa with no covid concerns. The delivery guys even assured us that it should be DFS responsibility to come out to do the measurement before making a sale.We are not experts in this field, we did the measure where appropriate. Even the delivery teams were confident the sofa was going to fit when we shown him the hall way entrance and where we wanted the sofa to be placed, unfortunately when it came to fitting the sofa the sofa could not turn at an angle it needed to which is why it does not fit.THE DELIVERY GUYS WHO ATTEMPTED TO DELIVER ANOTHER SOFA TO THE PROPERTY BEFORE US HAD THE SAME ISSUE AS US, THIS IS OBVIOUSLY A COMMON PROBLEM THAT YOUR COMPANY FACE. THIS IS DISGUSTING FROM A COMPANY AS BIG AS YOURS TREATING CUSTOMERS THE WAY YOU ARE.At no point we?re we made aware of delivery complications/ points to look out for - is this Treating customers fairly ??If it was known there was a possible delivery problem with this item - why were we never informed before placing the order? Multiple staff over the phone have given different responses on what happens if the delivery fails.One Customer service stated it was DFS fault and she could not see why we would not get the £400 intial fee back because it was only to make the monthly finance cheaper. It states on DFS website? There?s no catch- no set up fee, no deposit required, and interest free repayments?.It was not until Wednesday that I was informed about the reselection fee and about getting £100 out of the £400. Now today the situation has changed and it has been stated that we would get no money back and we would have to pay an additional £230. Once again staff keep on telling us different things further proving that staff don?t know what they?re doing and DFS providing inadequate customer service.This week we have had to take time out of work trying to get hold of your store and sorting this out which Is causing a lot of stress and anxiety. The Sheffield DFS store have tried contacting us during work hours and have not provided a direct contact number to directly speak to them or direct email address to respond only number provided is the main DFS number?The manager (who sold us the sofa) spoke to us on the phone, he apologizes about the incorrect information customer services and staff from his store that we spoke on the phone earlier in the week, he said that he's staff "might looked at the wrong information". BUT AN APOLOGY DO NOT GET OUR MONEY BACK OR RESOLVE THE PROBLEM.He could not come to an agreement with us. So we are taking this further until the issue is resolved.
June 2023 by A Shierani
DFS claims for 10 or 15 years guaranty. I bought the mattress with bed, the mattress is springs shrank and moved from one end to the middle, a technician came after assess the mattress, the never contact back, The technician obviously ignored the damaged and keep telling me that the end of the mattress should be empty
June 2023 by Andrew Loftus
Very friendly chatty staff. Fab choice of sofas, and got exactly what we were after.
May 2023 by Paul M
Altho was empty store upon my visit. Found staff very kind prepared to go extra mile. I asked about movie lamps and told not for sale even tho I really liked but may be next next time put sneeky bid in lol
April 2023 by David Cropper
Long delivery time ??.Staff not very helpful.
April 2023 by Susan Clarke
Went to buy a new suite, and was served by a lovely gentleman called martin so polite and helpful.Looking forward to receiving my new suite
March 2023 by Peter Beard
In early July 2022 we ordered a sofa from the DFS store in Fuengirola Spain for a new house that we are building. We had looked around many stores and the lady in the store was very helpful. We asked her to work out a price for a sofa we liked and then we said could we have some discount. She said that in the next few days there was a five percent discount, but at that time was not sure if it would be on sofas. She said it would be better not to order that day and come back in two days and she would confirm what the discount was. Also, it was the last few days of June and she had reached her target sales and it would help her July sales target. We returned and the five per cent was not on sofas, but she said not to worry because there are always new discounts and had agreed with her boss when the sofas were discounted she would cancel the order and reorder to get our discount. I made a note of our discussions which I provided to head office later. We were told if our new house was not quite ready, we would be able to have delivery when it was finished and they would hold the sofa in storage for us for as long as required. We accordingly ordered and paid our deposit. I then received a call on the 21 October saying the store was closing and we had to take delivery of the sofa within 7 days which I stated as unreasonable as we were not in Spain and were not due to return for two weeks. I asked them to store the Sofa at their warehouse. I also confirmed that we had been promised a five per cent discount and this was not disputed.The closure of your store left us in a very difficult position and the contact information on the store when we went in my opinion was very poor or you could say a disgrace.In the end I had no choice other than to pay in full to receive my sofa even though it was several months before I wanted it. I had to make a special journey to receive it and was delivered with the builder still working in the house.I have been in contact with the head office in England and they have said the store is closed and in my opinion, they have not tried to make contact with their Spanish store or properly resolve my dispute over the discount as I had been promised. I had asked them to look into the practice of reordering and applying discount. Their comment was we are in a different country and the people do not work for us, but they would have sales records. They were happy to receive the money I had paid in Spain for my purchase.I feel totally cheated
March 2023 by Cian Fretwell
Abysmal customer experience when visiting DFS Sheffield.We had researched online the sofa we wanted and went in branch in hopes to see it in person before purchase.The staff completely blanked us throughout the entire visit. It was very obvious this was a conscious decision as they greeted and asked everybody else in the store if they needed any help, don?t hesitate to ask.I got the impression from the staff that they thought we weren?t serious buyers. I?m 29 but myself and my girlfriend look like a young couple and it was apparent they weren?t interested in providing any customer service on that basis.This was after we were seen looking and demoing some of their sofas in store.Dead behind the eyes when I had to approach them to ask a question. I will try another branch and they aren?t getting my money. The worst customer service I?ve ever experienced.
