August 2025 by Kevan Smith
Monday 4th August 2025 my partner phoned and asked me while I was on the Moor could I call at their click and collect for some perfume she had ordered. She sent me the collection code and in I went. Nobody at the Electrical and Beauty counter where they say collect it from so a young lady from the Pharmacy said she would be 2 minutes. Then I was asked to go the tills at the front of the shop where there were long queues. I thought the idea of click and collect was to avoid the queues!! Eventually someone came and put my collection number in the till and got a print out. She asked me my name and I explained it was for my partner. She then asked if I had anything with my partner's name on it. No! I don't walk around with my partners ID on me and that's why I have the collection number on my text. So I gave up and walked out. My partner will collect it tomorrow but just a little note to Boots, if you keep pissing your customers off they will go somewhere else!!!
Tuesday 5th August 2025 my partner went in Boots to collect her perfume today and was not asked if she had any ID. What's going on here!!!
June 2025 by Tanjina Mumu
Amazing Service. Loved it. Helpful people ??
March 2025 by Chris Booth
Was served the most amazing member staff. The lovely Helen. I was having all sorts of trouble with my card. However, the patience and customer care were fantastic. Thank you Helen Cxx
March 2025 by zeinab babaii
Always the best drugstore
February 2025 by DC01C- 116
If some unused tills can be turned into SCOs then it's better.
If commonly used products such as face mask or alcohol sprays can be found easily then perfect.
September 2024 by Joe Mcdonnell
Ruba was a great help
August 2024 by M Shugaa
The pharmacy team were amazing especially the pharmacist (wearing hijab) . I needed an emergency supply of medication and whilst waiting they treated a young lady who had burnt her foot. Not only professional but empathetic. Really amazing to see. Well done to them ?
April 2024 by Theresa Nelson
I deal with the pharmacists on a pretty regular basis and they?re always so helpful! There?s a blond woman who has been working there for years who is always helpful and nice, there?s a young gentleman who has helped me a few times, and a woman named Deborah. All of them have always been nice, helpful, and do everything they can to help people!
April 2024 by Henry Chinaski
Ignorant, misinformed, untrained staff. The levels of ignorance in this store are beyond belief. Waiting 20minutes for pharmacy counter to refuse a sale of tablets, not by the assistant who was pleasant but by the pharmacist who was nowhere to be seen. Completely ignorant, when I asked why, no explanation whatsoever. If there was this much concern over the sale of alcohol and tobacco products the health of people and the NHS would be much much better. So much disconnect in boots stores with one department not connecting seamlessly with the others.
Will be boycotting boots as a whole.
April 2024 by Amy Bowers
The pharmacist was so kind to me and very helpful when I was upset! She gave me some really good advice and a real level of empathy. A real asset to the company! Thank you.
January 2024 by Lam Ja
When a Muslim enters the place with the children, the employees look strangely.
You feel like a thief, oh my God.
I bought juice, chips for the kids and sun cream. The class employee gave me a very small paper bag. The pinnacle of racism
Change your style
That's shameful.
Eight officials there
Be nice to a customer
For me, I'll never go back there.
January 2024 by Abigail Ayorinde
??
January 2024 by Bukola Farai
Nice experience!
January 2024 by Rani Susan
Will get the prescribed medications.
January 2024 by Brett Windle
Just close the dam thing
