January 2024 by Lisa Hodgkiss
Ordered for 1st time in 4 years on uber eats as little one was poorly spent over £25 for McDonald's to forget half my order and the other half was wrong. Rang store for them to say they wouldn't send it out but I could pick up. This was their error yet I had to collect so I went to be given rest of my order but wasn't given fresh so was freezing and was told I could make a refund through app.Cortonwood staff are incompetent stand around when clearly people need serving..
January 2024 by Julie Simpson
Ordered £65 worth of food only there was£30 worth missing but sorry they can't help because I ordered through just eat and all I got from them was a credit to my account I paid by card so that's were my refund should go .As if I will ever order again 3 times in a row food missing on top of that what they did send was very late and ice cold BET YOU DONT ASK ME FOR ANOTHER REVIEW EVEN THOUGH THIS IS THE TRUTH
January 2024 by Laura White
The food was freezing cold and we had missing items but the worst thing was they wouldn't answer the phone to call them
January 2024 by Dawn Barraclough
Staff in general seem to need some customer service training. I wanted to highlight an outstanding staff member called Roland. Super attentive, pleasant, checking all customers were happy with everything, a ray of sunshine too! He needs to train the others so they can join him in providing excellent customer service. A lovely experience today ?
December 2023 by Becky Jamieson
Missing items from the order after a very love wait, £2.59 cheese dippers not in the bag...not great service and they are making a profit by not giving you your full
December 2023 by Daniel Daniel
mcdonald's at cortonwood parks up every single drive through car despite there not being any cars waiting to make their stats look better. means waiting in the car park for 10 mins for a simple order to be brought out.
December 2023 by Rebecca Laver
Shocking. Everytime we place an order on just eat there are items missing. But it takes the mick when we don't even receive and entire meal between us with the amount of food missing. Absolutely no help from staff. Told to request a refund from just eat. It would be more ideal to actually receive what we ordered. If staff can't get orders right then maybe something needs doing in regards to training and ensuring that the service provided even comes close to on par
December 2023 by izunia_sen
I am only eating there because it's on my way home. But the amount of times I have been there is the same as the amount of things they forgot to give. The worst part is that even in the seasonal things like cheese bites they always forget to add dips. The new burger The Big & Cheesy was badly prepared- lettuce was on the sides and came out as soon as I picked it up, there were no signs of crispy onion and the red onion was sliced too thick. There was a lady that brought our order to our car and it was my mistake to not go thru all the bag and see that dip but what is the point of asking if there are products missing in the sandwich...
December 2023 by Sherri
Went through drive through. A simple order yet service really slow . Staff didn't appear to have a clue what was happening or any leadership.Was waiting nearly 10 mins plus just for a smoothie.Food not warm.
December 2023 by Jordan McMillan
Try another Mcd?s in your area if you can.Decided to go in-store for an App collection as put the drive thru as collection but there was a queue.After waiting 10 minutes for a member of the team to realise I?m waiting to be seen, I let them know I?ve come instore for the collection as the drive thru is busy.It did proceed to take another 10 minutes to put together an operation for this. They then asked me to make payment, I let them know that payment has already been taken on the app and I did show them the evidence. (Bank notification/statement).When I eventually received my food the burger was cold, fries luke warm however to my surprise the latte was hot however definitely wouldn?t recommend the galaxy caramel latte.Will not return here from now on.
December 2023 by adam eccles
The worst McDonalds I have ever used. Food is always cold, management staff are as helpful as socks on a fish, mcflurry machine turned off for cleaning during peak times, always have to go into the carpark to wait (even when there is no queue) as they appear to have lost the idea of what "fast food" means.
December 2023 by CHOW K
Disgusting attitude from the staff at the restaurant luckily I was waiting for my food and I didn't order from any of the delivery apps. The delivery orders had literally been left on the desks even though delivery drivers where waiting for them. The staff seem to not want to bother with communicating with the delivery drivers and instead where telling them to move away. Horrible staff.
December 2023 by Craig Mann
This place has hit rock bottom. 2nd time in a row this, been after a long shift at work for food and it took 30 minutes first time and 20 this time to come out to me and both times freezing cold first time I should have took it back this time it got took back and made to re do it. I will no longer use Corton Wood Mc Donald?s the new one near M1 is way better avoid this place.
December 2023 by jason white
Orders late food cold milkshake mixed with other flavours poor customer service ordered through just eat pay exspensive money to receive cold food or having to cancel order to re order to then not get a update on my order avoid this place this place gone down
December 2023 by Matt Savage
I'm loving it. Original huh? Clean, good service of hot food. What more can you ask for from a Maccies?
