December 2022 by Carole Wilkinson
Helpful and polite
October 2022 by Adriely Oliveira
I found the service very bad, it seems that they do not want to work. I arrived one day with an hour and a little to close they said it was almost closing time I couldn't answer another day I came back and they didn't solve the problem either ?
July 2021 by Pete Jenkinson
Covid being used as an excuse cant get through on the phone dont know if the bank is open cant get hold of anyone. The world runs on finance right? International banking company? I can still walk in to my local shop and get anything I want but I cant get hold of anyone to provide service from HSBC. The world doesnt need money then.....? What a joke. When bombs were falling in WW2 you could still get good service... A cold in 2020 and HSBC an international banking organisation heads for the bunker leaving people without even a tissue.
July 2021 by Shox Wake
It's as good as any other high street bank , very pleasant staff and well kept , usual bank services are available here .
July 2021 by Alison Little
Amazing support today with business internet locking me out.Brilliant lovely staff.They even helped a poorly man.i was upset and the lady couldnt have been nicer.Thankyou
January 2021 by AnnH-990
Unfortunately myself and my husband had to visit this branch. Never again. The staff looked scruffy. Customer service was terrible to say the least. As soon as we started talking we were talked down to and sniggered at. This made my blood boil and I soon got angry even shouting at one point. The person we was talking to hid her name from view so we asked what her name was she was really reluctant to tell us but she did. Before sorting our problems out fully she disappeared in to the back and there she stayed. She was rude and just kept saying phone the online service we can?t do anything in branch. WHAT ARE THEY OPEN FOR. We then had to queue up again as we had problems with one of our cards not working. Again we were dealt with very poorly the woman would have thrown the card back at us if it wasn?t for the protective screening, I?ve been a customer with Hsbc for 30 years. .Lockdown must mean rude scruffy wear what you want staff . Absolutely appalling.
February 2019 by Mohsen Jahani
Staff are very rude an unhelpful.
July 2018 by Kangolklm
I would like to say thank you so much for Chole Taylor at this Rotherham hsbc branch. Chole Taylor is friendly and very helpful and has done a very good service for us. We have been to the branch 3 times for open a saving account,personal loan,money transfer. People have not much English and computer blind like us need such a friendly and helpful service provided.Well done Taylor. Mr Yuen from Hong Kong.
June 2018 by Kang Yuen
I would like to say thank you so much for Chole Taylor at this Rotherham hsbc branch. Chole Taylor is friendly and very helpful and has done a very good service for us. We have been to the branch 3 times for open a saving account,personal loan,money transfer. People have not much English and computer blind like us need such a friendly and helpful service provided.Well done Taylor. Mr Yuen from Hong Kong.
July 2016 by Nelly Elephant
Called in branch today to show identification for a ppi refund to be met by a very unfriendly, unhelpful lady who looked down her nose at us. I asked to see the manager who had to come out and help us with something she should have helped us with.
April 2016 by Annabel lomas
Called in branch today to show identification for a ppi refund to be met by a very unfriendly, unhelpful lady who looked down her nose at us. I asked to see the manager who had to come out and help us with something she should have helped us with.
