October 2024 by Ken Hollomby
Went into Halifax, Rotherham branch this morning to open an online banking account. We were assisted by Anna, who was very friendly patient and thorough. She explained everything to us and told us about extras we could get that we didn't know about. Thank you very much Anna.
June 2024 by Oleksandr Kavun
It's no wonder that this brunch has such a low rating. They wanted to open an account in this bank for my mother. The first employee with whom I had to communicate turned out to be a person with "watchman's syndrome". It seems that he owns the entire bank and can cheat customers early, but, based on my own experience... I will no longer use even ATMs from this bank. I am also very happy to delete the application with the minimum rating and my foot will not step over the threshold of this institution again.
June 2024 by Si Leath
5 staff in the branch, only one at a till. The others chatting amongst themselves.
May 2024 by RicklB
Cannot believe I have just gone into this branch and been asked to give my name and reason for calling. All I wanted to do was use the paying in service at the counter and I was asked to sit and wait to be seen, 6 staff members stood around doing nothing but talk when I asked why we now have to be seated and called to the counter the last I spoke to claimed it was due to people complaining about standing in line waiting to be seen. Certainly closing my account down if this is the way Halifax is going
April 2024 by Trevor Lewis
Ok bank
February 2024 by TheGoldenmale
It is Monday at 11.50am no staff a very slow service
February 2024 by W Sharon
If I could give 6 stars I wouldBecky one of the bank advisors, is one the most loveliest ,compassionate lady ive every come across in a bank.Nothing was too much trouble to help.Whilst going through a bad time.Thank you for your help once again.
February 2024 by Gary Lindley
Tried to make an appointment over the phone for the last three weeks to see an investment manager in Rotherham branch following a bereavement, only to be told by a call centre it will be at least 5 weeks. Do they really care.....I think not. Needless to say, I'm contemplating moving the investments elsewhere. Very poor experience.
December 2023 by Gillian Wright
None of the cash machines there were working yesterday and had to join a long queue for the counter and only 1 staff member serving. Not good enough!
August 2023 by Andrew Mosley
The service at the bank was excellent today I was struggling to use the app She spent 10 minutes, trying to rectify the problem I had. She was lovely.
April 2023 by Margaret Hardy
Lack of staff in this branch- dissatisfied customers. Waited half hour to be told they can't deal with my request now & they have no more appointments available here this week. Tried to do it myself online but I got a message - unfortunately there is currently a problem with the service. Unfortunately I am now considering moving banks.
August 2022 by Joe Moore
Pleasant, polite and quick service
July 2022 by Brian Markell
Did not help with the bereavement issue I had
June 2022 by Deborah Fothergill
Brilliant staff especially Michelle the consultant will do everything they can to help and advise you
March 2022 by Em A
This particular branch was so useless and very unhelpful. I wanted to put in some cash, I've never put in coins before except once somewhere else but didn't use a bag. I was told to use a bag without any explanation and when I came back with one, I was rejected altogether instead of even some assistance and the clerk was already stood and leaving the counter before I even had the chance to go. This was the first time ever going in and will be my last. Sticking to my usual bank. Thank you.
