March 2024 by Jayne Low
The staff in this shop need training and some empathy my mum wanted to buy a chair which she had seen in the shop and asked me to go and have a look at it. it wasa nice chair priced at £300 I went to the counter and asked the gentleman if my mother could ring up and pay for the chair over the phone, he explained that wasn?t possible so I explained my dad had dementiaAnd mum could only get down when a sitter was available so if she rang to say she wanted it would they be able to hold it for her till she could bring the money .I was told by the gentleman yes we can. He wrote the shop telephone number down and chair make and colour for me and I leftMy mum rang the shop and was spoken to by a rude lady that said No we don?t hold things and I don?t believe any of our staff would have said thatMum is 85 and this really upset her and mad her feel very anxious.I returned to the shop and they remembered the call and said she was unable to say who had said it. The gentleman in question was stood beside her I said it Was this gentleman she asked him and he said I told her I would hold it for her but only 30 minWhich he never said only 30 minsBut they said the chair is still available if Mum want itNo thank you your staff was rude and upset my mum saying they didn?t believe herThis is not a charitable attitude by any meansI think this shop needs a new managerAs they don?t seem to care about the customers this is not the first time I have encountered rude staff in this shop ?????
March 2024 by lloving worldd
It's very shocking about the staff attitude towards the environment pledge where you have to make a separate trip to the store get a full refund for the items you bought after the arrangement of the collection for the returned items. I don't think the staff understood when I was talking about the environment, she was talking about my petrol cost which I have a slightest consideration. I don't know wether they were under work pressure, who did not make me feel comfortable and at ease. Not everyone is calm like me if they treat customers who return items like this. British Heart Foundation needs to make the payment, transaction and refund process easier with modern technologies for the benefit of the environment of the earth we live in!!!
December 2023 by Rebecca Linford
On Wednesday I truly had the worst experience in a charity shop in my entire life. The till manager? Total vibe killer. Eye rolls, the attitude, everything. It's like she was on a mission to make every interaction feel like I murdered her entire family. Left the store feeling more annoyed, upset and overwhelmed than anything, wondering if they ever learned the phrase "customer service" in her training especially in a charity shop. Don?t understand how they became the Manager
October 2023 by Cara
This store is disgusting all the staff are very rude and will take everyone's money no matter what and not little amount either plus donations too and they dont realise when they are giving people anxiety. they need to take into account if their customer has a medical disability and situations as i do and felt humiliated and my disability getting worse as Staff started an argument infront of other customers. Need much more customer service training ??
August 2023 by stephen greenhill
I bought a G plan suite from here it looks brand new and still had the care labels with it . It was a great price . I will definitely shop here again .
July 2023 by Sam Blanchard
Great charity shop, good selection of items and friendly staff.
May 2023 by Jill Bramham
The staff are always happy helpful and chatty
April 2023 by Scott Kent
Absolutely Disgusting Staff. The manager accused my partner of swearing which is slander and I will be taking it citizens advice we only found this out after a friend that was working there cleaning told usLikeAnswer
October 2022 by caitlin richardson
On top of being a solid charity shop for finding good quality nice things, the staff a so nice!!!! Im autistic with my special interest being for some very specific dinosaurs, and they were so kind and lovely to me with sorting a bundle of the ones i love among a ton of bundles that were available:))) you have absolutely made my day and year thank you so much!!!!
October 2022 by Sonia Burke
I went to buy a top to find it had a sicker on saying it?s sold but not paid for .How come they are doing that I don?t think it?s fair.plus the staff need to be trained very rude with attitude.
June 2022 by Angela Beddows
Please train your staff how to be polite & have manners- i spoke to a very abrupt lady intending to buy quite a bit of furniture, but her attitude was shocking,I just left. I thought staff were there to help,not put customers off.
May 2022 by Janet Can
My next door neighbour who is 78 years old has been asked to leave the shop in Rotherham twice because she doesn't buy anything!!!! Even Harrods allow people to browse. She has bought lots of things in the past and says she likes to call in when passing just incase they have something she likes. Customer service training and manners wouldn't go a miss ?
March 2022 by Col Lou
I witnessed someone who I assume was the manager, publicly humiliate a staff member in front of customers and other members of staff on Friday the 4th of February. Perhaps some training in how to speak to people would be helpful for her. Just a suggestion!
January 2022 by Bayram Can
My next door neighbour who is 78 years old has been asked to leave the shop in Rotherham twice because she doesn't buy anything!!!! Even Harrods allow people to browse. She has bought lots of things in the past and says she likes to call in when passing just incase they have something she likes. Customer service training and manners wouldn't go a miss ?
January 2022 by Naveen Judah
Extremely rude member of staff refused to take £10 note for a £1 pound item. Could have easily asked me if I had smaller change. Instead crossed her hands and point blank said no. Will not visit again.
