May 2025 by Alison Muxlow
Absolutely disgusting service today off an arrogant member of staff , didn't get her name, refused a refund for my mum who returned a silver chain that broke within a day of purchase, saying she broke it herself , obviously the item was poor quality, won't be using argos again unless it's sorted . Employ staff who are willing to deal with customers in an acceptable manner!
May 2025 by Dean
Sadly, the Manager on shift today was rude and unprofessional (with another customer whilst I was present also). I was asked the reason for returning an item, to which he replied my reason was wrong. How he knows about my personal experiences is a mystery. He told me the device was defective without running any tests, it wasn?t. In the end, I just stopped communicating with him and allowed him to continue in an unpleasant manner. Poor example to set for his team!
April 2025 by Gemma Megson
Ordered wardrobes online, order was incomplete and been waiting 7 days for my order to be collected and I've called 3 times to sort this. I'm £300 down and stuck with 2 half orders of wardrobes.
April 2025 by oliver black
I needed something in a rush to help me out in a difficult situation I went to argos as it was open till 20:00 so could still collect. When I arrived at 19:40 the doors were locked and the employees who could see me were jsut chatting and telling me It was shut even despite on the door it saying 20:00.
February 2025 by Klair McKay
Unable to fulfil my order within the agreed collection time
January 2025 by Cb Dolloway
Visited on Saturday 25th Jan at 230-245pm.
Served by 2 separate ladies on the till. Very helpful, positive, and excellent customer service from them! Brilliant!!!
December 2024 by ray items
You?re waiting and waiting and waiting and waiting. The staff can see you waiting but don?t do anything you?re waiting in the online order Q which is the wrong queue but they won?t tell you that they make it look like there?s only one member of staff on duty when in fact there?s two or three, they never look up to see who?s waiting or whether they can actually help anybody so you get to the end of the queue and you go to someone and they say oh you?re in the wrong queue That is disgusting
August 2024 by Shaz Khan
Bought a kettle from Rotherham parkgate store and took it home but mrs didnt like it so tried returning it but they refused to refund because they said i had used the kettle when i hadnt. Stay well clear from this branch as they are rude and will lie to you so that they dont have to refund you. Took the same kettle back to another branch and they refunded my money without any hassle.
August 2024 by Michaela Snow
Quick and easy pick up of online order staff super friendly
February 2024 by Abedin Prenku
Rude, arrogant, useless my experience in Argos at Rotherham Parkgate today, shame on management having staff like him.
February 2024 by Edie Lakraa
I had to return a tablet HONOR cose were advertised as android 13 but it wasn't it were OS and it were China brand completely fake. Went back to exchange for samsung in less than 10 hrs after collection and one rude arrogant staff said no eaven thought I had spoken to argos on the phone and they told me bring it back to the store. Went to Meadowhall and done exchange In less than 2 minutes very polite staff and very helpful.Argos ar Pargate some of the staff are that rude and arrogant that you fill sorry for them like they are there with out theyr will, them makes you fill like you are taken something from them for free do them realise we are customers and with out customers that store will shoot I don't step again in that store, many places to do shoping, not again.
February 2024 by jay Barber
Shame to see that the customer service is still as bad and rude as ever at parkgate store. Click and collect took me over me over 25 minutes from walking in to leaving, even though I was one of the first in the store within 5 mins of opening time. I was first in the click and collect queue but she called over the other woman in the other queue first even though she actually followed me in the store, I'm obviously visibly physically disabled hence using the click and collect. When I finally got served she pointed at the seat area and said sit there....after 10 minutes she shouts she meant I needed to requeue in the taped off area....as that bench was for returns.... so made me stand yet another 10 minutes which I struggle with hence why I normally order from Amazon nowadays as customer service is top notch! The only staff visible was One female staff doing the job of 2 ( on till and floor runner) when the next staff ( Lee A) strolled in 10 minutes later and then instantly set about embarrassing the poor fella wanting to return obviously faulty goods/ not fit for purpose and losing his cool with him 8 times before I left later on the poor guy finally gave up and left at same time as myself. Staff was raising his voice rolling eyes and talking down to the customer, nice and loud so everyone in-store watched the debacle each time he said he wouldn't refund or replace( obviously the customer wasn't understanding ) he got louder and more disrespectful.However the staff wasn't actually explaining why the refund wasn't allowed but just kept saying "it's been used " and laughing,even though the customer kept repeating over and over in a calm manner it was within the refund time and was obviously confused. I could understand if it had been an electrial shaver or something but it wasn't. Obviously staff need to be aware of the not fit for purpose clause. At this point I remembered why I have only used the meadowhall and when the Rotherham store was open as the customer service in years after having to once argue my rights with a staff member at parkgate years ago! The Rotherham town shop was always leagues apart to the parkgate store for customer service. I remember once wondering if the staff have their wages deducted or get reprimanded if they allow returns?? I've been employed and self employed all my life and rule of thumb....if you're not happy with where you work to the point you speak to customers badly...then change career!... I will be returning what I bought to a different store, as the sheer thought of having to argue my legal rights with an uneducated lout isn't how I roll. This is why the Parkgate shop is holding on by the skin of its teeth, never busy like it used to be .
January 2024 by Santi R.K.
Very rude people works there
January 2024 by Julia Blackburn
Shame to see that the customer service is still as bad and rude as ever at parkgate store. Click and collect took me over me over 25 minutes from walking in to leaving, even though I was one of the first in the store within 5 mins of opening time. I was first in the click and collect queue but she called over the other woman in the other queue first even though she actually followed me in the store, I'm obviously visibly physically disabled hence using the click and collect. When I finally got served she pointed at the seat area and said sit there....after 10 minutes she shouts she meant I needed to requeue in the taped off area....as that bench was for returns.... so made me stand yet another 10 minutes which I struggle with hence why I normally order from Amazon nowadays as customer service is top notch! The only staff visible was One female staff doing the job of 2 ( on till and floor runner) when the next staff ( Lee A) strolled in 10 minutes later and then instantly set about embarrassing the poor fella wanting to return obviously faulty goods/ not fit for purpose and losing his cool with him 8 times before I left later on the poor guy finally gave up and left at same time as myself. Staff was raising his voice rolling eyes and talking down to the customer, nice and loud so everyone in-store watched the debacle each time he said he wouldn't refund or replace( obviously the customer wasn't understanding ) he got louder and more disrespectful.However the staff wasn't actually explaining why the refund wasn't allowed but just kept saying "it's been used " and laughing,even though the customer kept repeating over and over in a calm manner it was within the refund time and was obviously confused. I could understand if it had been an electrial shaver or something but it wasn't. Obviously staff need to be aware of the not fit for purpose clause. At this point I remembered why I have only used the meadowhall and when the Rotherham store was open as the customer service in years after having to once argue my rights with a staff member at parkgate years ago! The Rotherham town shop was always leagues apart to the parkgate store for customer service. I remember once wondering if the staff have their wages deducted or get reprimanded if they allow returns?? I've been employed and self employed all my life and rule of thumb....if you're not happy with where you work to the point you speak to customers badly...then change career!... I will be returning what I bought to a different store, as the sheer thought of having to argue my legal rights with an uneducated lout isn't how I roll. This is why the Parkgate shop is holding on by the skin of its teeth, never busy like it used to be .
October 2023 by wayne fowkes
My wife went to pick up three stools ordered on line she went into the store and when she gave the overweight member of staff her number which was sent to her by email he said you?ll be lucky and then he said there in stock your lucky she had to carry all the three boxes out on her own with no help from any members of staff poor service
