November 2023 by nani nag
Good service.I opted DHL for parcel service from Hyderabad- India to Sheffield-UK.I received my parcel in 3 working days.Packing and delivery methods are professional.Best tracking process they got.I highly recommend them
November 2023 by Siphilisiwe Mkwebu
Service was excellent, staff friendly and professional.
July 2023 by Oluwayemisi Akinleye
Getting there by foot is very hard and complicated.
March 2023 by mark whitham
I should have had a parcel delivered on the 3rd of March but someone at DHL forgot to put it on the van. I had the day off work to accept the package as it had to be signed for. I have. I rang up today to arrange another appointment I got told1 They couldn't deliver it next Friday it had to go back to the sender2 They couldn't specify a time for delivery on any day I gave3 They couldn't stick it in a taxi to deliver it4 The quickest way to get the package was fetch it from the depot myselfThey seem to forget they forgot to put the parcel in the van. As a business that has made a basic error they are doing absolutely nothing to rectify their own mistakes other than tell me to fetch the item myselfWHAT A SHOWER Of SxxT
January 2023 by Mark Lee
Was told I was too late to collect a pick up when I arrived 20 minutes before closing. I was then told I couldn?t collect because I hadn?t informed them prior to picking it up and I can?t turn up at this time and expect to collect it, when there is no information of the sort on the slip left in my door frame (not even through my letter box).I was told that at this time my package would be in a cage of 3000 parcels and there were only two staff on so wouldn?t be able to get it. Then, eventually , she checked with the manager and lo and behold the package was collectible. But not before presenting ID. So I presented my drivers license to then be told that the package is in my wife?s name. I said I know but we live together , have the same address which is on my ID. She said that anybody could have dropped that ID ( which has my face on it) in the street and brought it in with the slip ?you?d be surprised?I said ok? but that?s me on the photo and she stood there in silence for a moment. I said my wife is in the car outside do you want me to go and get her? She said no , I?ll let you off but just to make you aware I?m doing you a favour? absolutely dumbfounded, I received my package fully aware of just how lucky I am.
January 2023 by Whats cooking today Masterbuilt 560
This company is useless and there drivers cannot count I would not trust this company with expense items
December 2022 by Laís Domingos
I bought some lacoste items that were very expensive and as I need them for Christmas I paid for nect day delivery.More than 3 times they claim that my order has been delivered, but it's a complete lie, I've been home and nobody even knocked on the door. On the third day I made a point of staying outside my house for more than 4 hours to make sure they would come to deliver, and once again no one came and they sent me a message saying that once again they knocked on the door and there was no one at homeAnd once again no one came, and they sent me a message saying that they tried to deliver and they knocked on the door and there was no one at homeI just want some answers. What can I do
November 2022 by Osama Babttat
They not came at the same time for delivery because they don't care for our time.
August 2022 by Karl Watson
Absolutely shocking ordered a cctv off amazon to get delivered next day as we are going away today was meant to be here yesterday as payed extra for delivery for that reason and still no cctv Absolutely shocking won't be using DHL again
August 2022 by olufemi olaosebikan
Great customer service. Staff was friendly and helpful
August 2022 by Louise Pringle
Polite and very thoughtful and polite helpers.
July 2022 by andy b
After paying for next day delivery my item was due on a Thursday, today being Monday I went to dhl express to chase up my parcel. Tracking system said it was at Leeds so I went to Leeds to be told its at Barnsley as they share same tracking locator for some reason. ( 75 mile round trip ) my item was just sat in there warehouse. No delivery attempt had been made.Total shocking service and why charge next day if you cannot deliver next day " as your busy"Reception staff who assisted me where very helpful and polite at both depots. ( thankyou ladies)They helped ease my mood as basically DHL Express are nothing short off diabolical in respect to actually delivering the service you pay for. There is no phone number to contact them regards any issues. The number they list charges you 7p minute plus network rate and once get threw its an automated system not a live call.In future when I buy online I will check with sellers and if they use DHL express I shall shop elsewhere. Will be entering a formal complaint to receive the fee back that was paid for next day delivery that never happened. Wonder how long would off just sat in there warehouse had I not gone chasing after it?The gold medal for worst courier service, DHL Express you win by a mile.
April 2022 by Jack Vardy
They seem really nice people who work there and couldn't help me enough with my delivery problem, I give only a 3* because the company its self is absolute baabaa due to the fact they never told me on the delivery slip weather my parcel was getting re-delivered or if it has gone back ect. So after traveling miles to the main depot waisting time and fuel traveling all over the place just to find out where my parcel was turns out they had delivered it to my local shop (5min walk away) I would NOT recommend DHL delivery there staff have no care for there job
February 2022 by Donald Dixon
Was easy to use staff were very friendly and the package arrived safely ?
September 2021 by Ygor Freire
Went to send some birthday gift and minor stuff to my sister. Not only I had to expose everything I wanted to send, but then some items can and others can't. Regular things you can buy in the UK, like teddy orange, tea cake and etc. Cancelled at the moment, and I pray the Lord to never need to use DHL. Really bad experience.
