January 2024 by Mark Avant
First time of ordering, great products. Good prices. Found what we were looking for. Looking forward to receiving our order.
December 2023 by Karen Craig
Fantastic!! Finally found a toilet seat after B&Q where I bought the toilet from only 18 months ago have now discontinued the toilet. Thanks Victoria Plumbing
December 2023 by Andrew McSweeney
I posted a negative review on their website for a product I'd bought from them. Over 6 months later and it's still not there, meaning they must block bad reviews to give a false impression of their products.This is egregious dishonesty.Their customer service is non existent too.
December 2023 by Julia Leymar
YOU PAY they do not apparently accept the card number than accept it.They also say that you have to pay extra if you want to be delivered inside your house. This should be mde clear from the begginingLet's see whether they will deliver in tge day stated they would as although I paid extra FOR TO BE ABLE TO MAKE A CHOIICE OF A DAY I WAS NOT GIVEN ANY CHOICE!!!!!i cannot add photos as I have only ONE MOBILE so I cannot show their antics!!!!I DID NOT HAVE NEITGER A CHOICE OF DATE OR TIME OF DELIVERYBUT I DID PAY EXTRA TO HAVE!!! I AM NOT HAPPY AT ALL.
December 2023 by James W
Would avoid. Last time I will order with them. First they delivered the incorrect items. When raised they said they would deliver the correct item and arranged pick up for the incorrect items. They never showed when they said they would. Had to recontact them and then they rearranged further times for delivery and pick up. Then the item they delivered was broken, and they missed the collection appointment again. Finally after almost a month, and having to delay my bathroom project, I have the correct items. But they still haven't been able to arrange to actually collect the incorrect or broken items which are on the way to the tip now. Unable to phone them have to go through a chat bot, all around deeply poor service.
December 2023 by Z G
After purchasing a bath screen earlier this year, The item had become faulty after only 2 months of using it. I tried to contact them but was unable to. Once I had waited an hour for someone to take my message, I was told very bluntly that they cannot help me as the company has changed owner and no longer honour warranty. I now have a £300 bath screen that is useless. Please do not buy from this company. I can honestly say it is the worse company to deal with if you have any problems (which you will)
December 2023 by Dave
This is a review of Premier Deliveries (lol) that Victoria Plum use not the item which appears to be fine. Driver woke the house up at 6.25am despite us being told to expect a 7am-11am delivery with a call/text in the morning to be given an exact time (this didn't happen).When questioned why this didn't happen the driver was rude & keen to leave. Both boxes marked 'Fragile' & 'This Way Up' were delivered upside down.I will reconsider ordering again from Victoria Plum if they use cowboy outfits like this that can't follow simple instructions & are rude to their customers.
November 2023 by Dave Jewitt
Found a the WC we wanted on the website ( toilet seat in the picture not included) no link on page to suggest which seat wouild fit, researched and found a seat that would probably fit, went on to order, tried 3 different cards, issue with website. Rang the help number as asked. Office closed. Gave up, went on Plumbworld website, found same toilet, (with seat included) better price, you wouldn't believe this: Payment went straight through. Who would have thought it could be that easy. Cheers
November 2023 by Rob Harrison
I found the basin tap I was looking for at a really good price but I couldn't use PayPal even though it is listed as a payment option at the checkout?!
November 2023 by Daniel Ward
Do not use they have been taken over and ripped of slot of peopleUse one of the other big bathroom suppliers , bathroom warehouse is a great company to deal with and quickly resolved my issue , not like this shambles of a companyDon?t use unless you want scamming by a company who blocks all there messages on Facebook and have no way of contacting them because there useless !Scam avoid , avoid Victoria plum for the rest of you?re life they have gone in to liquidation and been taken overJUST AVOID AVOID AVOID
November 2023 by Graeme Shaw
Original company has went into liquidation leaving customers & sub contractors thousands of pounds out of pocket.They continue to operate under a new company however are using a new delivery team who struggle to understand basic English and fail to deliver on time
November 2023 by Maddie Gouldstone
The worst experience I have ever had with a company- had my original consultation virtually with the sales department in January. Told me a timeframe of 2-3 months for product delivery and full installation. After paying a large deposit, they then told me the installation was booked for august, an 8 month timeline- after complaining, they ?tried? to find a new installer and failed so I had to stick with august- one working day before the installation, the original installer cancelled (after adding another large cost to my total bill from his survey)- Victoria plum managed to find a new installer at short notice and booked it in. Products delivered and the bath was severely damaged (only noticed after installation)- contractors were terrible, left an extremely poor finish to the bathroom and refused to admit fault until I pushed. This includes a damaged bath, grout falling out, uneven tiling, cracked tiles, terrible finish on the tiling and grout, and my door doesn?t close properly. They also refused to fit my extractor fan, which I had paid for and was told would be fitted since my first consultation in January.- Victoria plum then sent someone out and agreed to the remediation works- 2 days before the original contractor was meant to come out and fix the works, the company went into administration and washed their hands of the project, despite me emailing and calling 10s of times to try and get support, or at minimum confirmation of the work they were going to fixI have paid an extremely large amount of money to be left with a very poor quality bathroom, no warranty, and no support. I am doing a claim through Barclays as my finance agreement for the remaining costs are through them, so I will get some issues fixed. Unfortunately unless the whole bathroom is ripped out and redone it cannot all be fixed, so I am stuck with a subpar bathroom for which I have paid thousands.Avoid this company like the plague, even if they have been bought out, their service is terrible, they employ poor quality contractors, and leave customers in terrible situations. The products are poor quality and high cost.I would recommend finding an independent company to work with and source your own products, but do not use Victoria Plum.
November 2023 by chris o
Stay clear. Recently taken over and Victora Plumb staff confirm there are a lot of unsatisfied customers looking for their orders. List is growing.Premier Deliveries are part of this new take over and struggle to speak English. Very much up against it with zero customer service. 5 weeks now and still no delivery and have encoured extra costs due to this. Have to now cancel order and purchase elsewhere.Will never use again.Stay clear.
November 2023 by Emma Wilson
Order came incomplete in September. Waiting on a sink basin unit at a price of £110 . Promised on 19th October. Emailed for a refund as order never arrived.An email pinged back saying they have gone into administration, and basically no chance of seeing the unit or a refund. Avoid at all costs!!!!!
September 2023 by Colin
Great deal on toilet and basin, exclusive shower wall panels (jungle).Wanted traditional brass basin taps but choice limited.Quick and easy checkout thanks.
