December 2023 by Juste Dac
Rudest customer service ever ! ,Bought a water pump , on the website said that starting water level can be 50mm , on the pump label 200mm which is 8inch , so when I wanted to use it and dept it in the water it didn?t start at all , so I switched it off and brought back to the shop , explained all the situation and wanted to replace with a different one , (because on the 50mm it won?t work)Which I?ve been told it?s not a problem and it can be replaced .So I were looking for a different one for about 20minutes, and asking questions what they would recommend for the basement low water but the guy was so rude , and said he have no clue about it and whichever I will pick it will be my choice .So then after 20minutes when I found a product that I want this guy on a till (which I tried to find out a name and he refused to tell me ) told me that I?m lying and he won?t do a replacement .I?ve asked to see if I can talk to a manager but he said he's the manager and still refuse me to give his name , so I didn?t give up and asked to speak to someone above him , so he gave me the number which I thought was customer service, it was number for the actual pump supplier ???? , so I returned back to the shop and told him I didn?t want to speak to supplier but I want to speak to someone that I can raise a complain about his behaviour .So finally he gave me a number to the customer service and wrote a name on a receipt of the lady (Hanna) that served me first time . And at the and he still refused to give his name , and introduced himself as Hanna and wanted to shake my hand !What a low level behaviour if you can?t work under pressure or you have no idea how to help customers you shouldn?t be in this place , literally wasted 2 hours going back and forth , at the end went somewhere else and been helped and bought a proper product !
December 2023 by piotr pnk
Rudest customer service ever ! ,Bought a water pump , on the website said that starting water level can be 50mm , on the pump label 200mm which is 8inch , so when I wanted to use it and dept it in the water it didn?t start at all , so I switched it off and brought back to the shop , explained all the situation and wanted to replace with a different one , (because on the 50mm it won?t work)Which I?ve been told it?s not a problem and it can be replaced .So I were looking for a different one for about 20minutes, and asking questions what they would recommend for the basement low water but the guy was so rude , and said he have no clue about it and whichever I will pick it will be my choice .So then after 20minutes when I found a product that I want this guy on a till (which I tried to find out a name and he refused to tell me ) told me that I?m lying and he won?t do a replacement .I?ve asked to see if I can talk to a manager but he said he's the manager and still refuse me to give his name , so I didn?t give up and asked to speak to someone above him , so he gave me the number which I thought was customer service, it was number for the actual pump supplier ???? , so I returned back to the shop and told him I didn?t want to speak to supplier but I want to speak to someone that I can raise a complain about his behaviour .So finally he gave me a number to the customer service and wrote a name on a receipt of the lady (Hanna) that served me first time . And at the and he still refused to give his name , and introduced himself as Hanna and wanted to shake my hand !What a low level behaviour if you can?t work under pressure or you have no idea how to help customers you shouldn?t be in this place , literally wasted 2 hours going back and forth , at the end went somewhere else and been helped and bought a proper product !
December 2023 by Searcher One
Called today to pick some kitchenware, couldn't fault the service, Kieran was helpful, efficient and very pleasant to deal with. Just wish all retail outlets were the same.
December 2023 by Steve Pullen
Always helpful excellent prices very good staff.
November 2023 by Dawid Stanoch
Very goo service. I was served by Kieran
October 2023 by Iblaal Hussain
Tool station staff are always very friendly and there to help you outKieran and Simon always help me out when I get to tool station the customer service is spot on and the treat the customers with respect at all costsBeware from Screwfix staff are rudeTool stations staff are bang on reason I go there from now on
August 2023 by Bob Carnelly
I always use click and collect here, the staff are very friendly and efficient .Prices and stock levels are good also
July 2023 by paul carass
I called at the Wheatley branch yesterday to buy some draught excluders, and was greeted by the rudest,un helpful individual I've ever encountered in any store I've been in, once at the counter his greeting was,what? more of a grunt than a greeting, he then proceeded to be extremely unhelpful, so i asked a young lady behind the counter if she could help,and she did her very best to assistme, alas, they didn't have what I went for, so I went to the Sprotbrough branch, the contrast was stark, the young lady I dealt with was so helpful and curtious, I got what I was after and left, needless to say I will never go to the Wheatley branch again
February 2023 by jo bloggs
Had exactly what I needed on the shelf. Polite and helpful staff (as always)
October 2022 by Allan Spencer
Excellent store for buying tools and accessories at reasonable prices
October 2022 by Andrew Monk
Having previously used this store and had very poor service, I was a little reluctant to use it today. However, I was served by Paul. What a top guy. Very pleasant friendly manner, helpful and sorted me out with exactly what I needed. He is exactly what you need from someone doing that job. He did everything right.My faith has been restored, cheers Paul.
October 2022 by Beth Bradbury
Great store, the staff are really friendly and helpful.
May 2022 by Paul Webster
Great experience. Quick, effcient, friendly.
March 2022 by john lowther
The staff was very very helpful when we were buying stuff from Toolstation
February 2022 by Motownkat
Very helpful & friendly staff, got what I wanted quickly.
