August 2025 by sue smith
Been in the range in different areas and love the stores and things they sell. Reason for only 3 stars is that there never seems to be many staff on and if the manager is needed it's a long wait. This has happened 3 times. In 1 store I had to wait 30 mins to get a refund. In need of better customer service training imo.
August 2025 by This Time Next Month
Its the range so they have a good range of things ar good prices ? the only reason for 4 starts is I've never been to this store and not be being rearranged. It just makes shopping a bit more of a pain
August 2025 by Robert Davey
Very tired and in need of a refurb.
August 2025 by Ciprian Soos
All what you need in 1 place
August 2025 by Liz Flynn
I ordered two expensive sheets they sent pillow cases instead. No way to return, I'm sick of trying to communicate with a bot. I've been sending messages for over two weeks and I'm no where near getting my money back. I've even been into the local store. STAY AWAY FROM THIS SHOP
August 2025 by Samantha Sen
On Monday 4th August, I went in looking for a staple gun. Eventually found the craft section and spent about 5 minutes looking for one. I eventually found 2 members of staff that were stood there talking so I asked them. One was nice and mentioned they were in the DIY section and pointed out the way, the other one, younger with dark blonde hair, just looked at me with pure disgust for interrupting their conversation. I went over to the DIY section and again spent maybe 5-10 minutes trying to find a staple gun. I couldn't find anyone to ask either. I eventually found them on a barren aisle as there were many hooks just empty or products in the wrong place with no prices. I did take pictures of this. On my way out of the DIY section I noticed the 2 members of staff still stood there talking, they could've been restocking the craft section or sorting it out as it was in dire need. I headed for the till, again something I struggled to find as the place is so big but the signs are limited. Someone pointed me in the right direction. As I was going down an aisle towards the checkout, the young woman with mousey, dark blonde hair from earlier was coming the other way with a trolley and didn't move over. Bare in mind I was pushing a pram and had a baby in my arms, I had to move the pram to the left or she would've hit us. I got to the till, and got served by a man that looked like he hated every minute of being there and didn't even give me chance to get my items I'd just paid for before he called next and started scanning the items from another customer. On the way out I received a few more scolded looks by the same young woman that tried to take me and my kids out with the trolley. I left and as I dodged the homeless man sat next to the exit, I promised I'd never return, be it to any Range store as my experience that day was the worst store experience I'd had any where. I'm a manager my self and whoever runs that store is failing, they need to manage their staff so much more effectively but then if the staff don't care to be there and don't treat the customers with respect then I doubt the manager will.
December 2024 by Charlotte
The store is messy and unkempt, particularly in the Christmas sections. Furthermore there was only one staff member on the till, a younger girl, she had a queue of around 20 people waiting. Other staff members were around but not on the tills. She seemed very flustered, particularly when someone who had queued a substantial amount of time wanted to buy fireworks and she had to explain that she couldn't sell them due to her age.
Please organise the store and ensure you have more staff across the Christmas period, it isn't fair on them.
December 2024 by Willy Wilburn
Spot on
December 2024 by Gillian Hale
You can ask 3 or 4 members of staff where something is! They don?t know and don?t offer to help you find it! A great range of products but a shame it?s not a friendlier shopping experience.
December 2024 by History Academy
They literally have everything, including great service!
December 2024 by Ian Flanagan
Poor stock chaos parking
December 2024 by Lin Lister
Terrible service done a click and collect then they cancelled it with no details of why.rang them 56 times never answered this were a christmas gift. Not worth the one star probably won't even get a reply for this review customer care yeah right
December 2024 by Angelika Marsza?ek
Great variety, well prepared for Christmas peak, a lot if tills open.
December 2024 by James Brewin
Greats selection of stuff, lots of art & craft for the kids
December 2024 by Jennifer Bellis
Good range of stock to pick from,Good quality also.
