March 2024 by Richard Clutton
The Porcelanosa showroom at Doncaster is fantastic. It gives you ideas on different layouts and styles throughout their range. Once we selected a tile range we liked, Liam worked with us to find the right size tiles for our bathroom and then produced a 3D render. Liam kindly recommended the fitters they use and wow did they do a sublime job of fitting our bathroom. The attention to detail married up with the quality of the tiles and furniture is fit for any 5* hotel. We'll be using you guys again for our kitchen floor. Thanks for all of your help!
February 2024 by Steve Edwards
Superb service and amazing productI?d highly recommend visiting Porcelanosa Doncaster as the service you get from Liam Bradley is first class. Liam talks you through the process, shows varying styles of tiles etc and really does put you at ease. Porcelanosa product is amazing and the quality really is on a different level.One very happy customer , great job Liam and team
April 2023 by Beth Hennigan
Spoke to Nina at Doncaster branch. Very condescending and rude. Would not recommend - such a shame.
April 2023 by Helen Rhodes
We visited Porcelanosa Doncaster to browse bathrooms last year. We were given time and expert knowledge by Liam Bradley from the offset. As our bathroom planning progressed Liam made sure we were happy with the products and layout and was clear about timescales and costs. Nothing was too much trouble for him inc a home visit. We definitely felt he made the whole process easy for us and a pleasure. The end results are amazing. I wouldn?t hesitate to go back to Porcelanosa for the fantastic experience and help, and for the beautiful products that they use.
March 2023 by Christine Stringfellow
My experience from booking an appointment to visiting the Doncaster store has been brilliant. Liam Bradley made me feel welcome, talked me through the designs, the quality and my requirements. Very knowledgeable, extremely pleasant, nothing too much trouble. My order has now been placed and I look forward to it being installed.Christine.Pocklington
January 2023 by Nicola Sett
I have waited a few months before writing this.What I would say to any prospective customers, there is a reason why a high end retailer only gets 4.1 out of 5. You cannot knock the product, but the customer service is the absolute worst. The area manager (Daniel Conde) wouldn't even speak to me, I was trying for several months and now I write this.My order was short of tile edging and was quite specific, I was told that if I wanted the shortfall I could go to Edinburgh to collect myself as Porcelenosa would not pay for delivery as the product could break in transit!The designer ordered too many tiles, they offered to take them back with a 25% admin fee.I was intending to spend at least another £15k on two small bathrooms but that didn't seem to make a difference to Daniel with comments such as "it's not about follow up business".If I was reading this review I would find it difficult to believe, but believe me, purchase at your own risk and read the other reviews.
December 2022 by Amitava Sett
We spent over 15k on a new bathroom and they designed it for us too. They put the order in & when it came to fitting it, we found that out of the 4 trims needed, we only had 3 - so no good without the 4th. Apparently there was another 1 in Pocelanosa but in Scotland & we were told we would have to go up & get it ourselves (from S Yorkshire). To that we said no way, we're returning them. We were assured of a refund (around 1k) but would need a sign-off from the GM....who said NO. To me this is poor customer service. Clearly the GM hasn't yet come across customer satisfaction or doesn't know how to do his job or value returning custom. As such, we were going to do 2 other bathrooms with Porcelanosa spending about £15k, but we'll be taking our business elsewhere.
October 2022 by Costel Barhan
The products are nice, but pricey. And what comes after sale is nightmare material. Spare shower head and hose ordered mid Dec 21 (paid in full, no return accepted!!!) are now due in Feb 22 (they were due early Jan22, then mid Jan22). And if you think I don?t understand the Covid situation, please think again. Pre Covid I ordered a spare knob, it took six weeks to be delivered. And no one bothers to call and give an update, I had to repeatedly call in just to be turned away empty handed. Two stars for them, I feel extremely generous.As I can't find a way to reply to the below owner's response, I'll do it as a follow up.Dear Responder, I've already got in touch, Porcelanosa Doncaster has my phone no in its computers, as well on sticky notes at front desk. Real customer, posting under a real name, why so difficult?
October 2022 by Helen Lowe
Always excellent customer service and advice. Great showroom with lots of bathroom settings to help you see the high quality sanitary ware, accessories and tiles.
October 2022 by Lukasz Zawol
Very bad customer services as soon as you pay for your product. Collection service nightmare. I will definitely not recommend this company branch at Doncaster.
October 2022 by Emma Hudson
Do not use this bathroom company!The service they offer is dreadful.They take your payment months in advance and then when you arrive to collect your items (5 months after paying for them) they send you builder (that has been there all day for a 9.40am pick up) home with the wrong items.There professionalism and attention to detail is non-existent.Also they never answer the phone to you when problems arise - our builder was outside watching them ignore the phone.Once again. DO NOT USE! THERE ARE MUCH BETTER COMPANIES AVAILABLE.
October 2022 by Emma Buffery
Having dealt with Porcelnosa over the past few months, will definitely not be using them again due to being unable to return items that have been incorrectly supplied by Porcelnosa. We had unwrapped the items to install the cistern and the toilet to find out that what had been sent were non compatible components due to no fault of our own.Worth noting that we have incurred significant abortive costs for both pick up and return transport, as well as a days abortive fitting time due to supply error.Very disappointing to say the least.
October 2022 by Larissa Thorpe
Josh Vidler has been such a great link at Porcelanosa. I?ve had quite a few visits into store and I?ve always found his advice and creative flare very helpful with my projects. He?s always been courteous and patient and goes ?above and beyond? in finding me various possible options. In a quick space of time, he got to know my preferences and would match these to my wishes. I cannot thank him enough - he comes highly recommended from me!
October 2022 by David laleye
I reached out to the Doncaster branch looking for some tiles that I suspected had been discontinued. I had tried other branches, but luckily, I was saved by Ana Allen, who was able to track down some left over boxes for me in the warehouse. I was really blown away by how incredibly helpful she was. She went over and beyond in ensuring that I received the tiles in time for the builders renovating our family bathroom. The builders had suggested that we take out the existing tiles and get a different design, which would have cost us a lot more. I wish there was a 10 stars rating here, because that is what Ana really deserves. If you are reading this Ana, thank you :)
October 2022 by William Tai
I wanted the same tiles as in the display at one of the showrooms and the manager ended up ordering the correct floor tiles but the wrong wall tiles. £3200 worth of wrong tiles for 2 large bathrooms. They were a similar name, but porcelain (more expensive) instead of ceramic and they did not match the floor as they were a different finish. Not what I wanted. But only evident once they were up as lighting can change how it appears.My tiler did install some of the wrong tiles already, and now he has to take them down at additional cost to me.The aftersales department (NW/Yorkshire - regional manager) have refused a refund despite the showroom manager admitting ordering the wrong ones. Their reason is the tile boxes have been opened. Well, how else would my tiler get the tiles up to my bathroom to lay them. They are large heavy tiles and impossible to carry still boxed.I know mistakes can happen, but for a company not to take responsibility and at least they should swap them for the correct tiles. But they are not giving me anything back! I would not use them ever again, even though I have spent over £15k in this order. They really don't care. Any special order tiles, are non refundable once delivered. Even if ordered wrong by their own manager!!! Disgusting behaviour by the aftersales department!
